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| Company: |
360training |
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| Job Title: |
Customer Service Representative |
| Job category: |
Customer Service |
| Job Location: |
Manila - Philippines |
| Job Description: |
360training (Austin, TX) services over 1500 e-learning partners who together have trained more than 3 million users worldwide. Their integrated strategy of technology, content and service helps organizations and professionals in a wide range of industries best manage career, compliance and certification needs. Ranked as the 6th fastest growing tech company in the 2006 Deloitte and Touché Fast 50, 360training`s customers include industry leaders Guaranty Bank, IBC, Trammell Crow Company, Centex Homes, Duke Energy and more.
Key Goals:
Effectively responds to clients concerns and
queries with courtesy and professionalism
Communicates with customers via phone, e-mail or
chat
Assist clients with troubleshooting level 1 technical
problems with course player or website
Focuses on delivering a positive customer
experience
Strong interpersonal skills; professional, courteous,
friendly, and empathetic
Resolve complex customer issues
Performs other duties as assigned by
management.
Maintain acceptable phone productivity statistics
Maintain acceptable quality audit scores
Bilingual preferred but not required (Spanish)
Must be available to work from 7:30 am – 7pm
(Mon – Fri)
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Skills Required:: |
1+ years call center experience.
High School Diploma or Equivalent
Strong Communication Skills
Please send applications to careers@360training .com |
Language Requirements: |
English-GoodSpanish-GoodOther: English, bilingual in Spanish preferred |
| Employment Type: |
Full Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2009-03-09 |
| Level of Education: |
High School |
| Years of Work Experience: |
1 to 2 Years |
| Job also available in: |
Makati, Manila |
| Company: |
360training |
| Contact Name: |
Penny Wilson |
| Contact Phone: |
5125392727 |
| Preferred Method of Contact: |
No Preference |
| Preferred Language of Resume/Application: |
English |
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