|
|
| Company: |
ESFABjobs |
 |
| Job Title: |
Danish Customer Services Agent |
| Job category: |
Customer Service |
| Job Location: |
Mannheim - Germany |
| Job Reference Number: |
ESF/GE/D |
| Job Description: |
Location: Germany
Salary: 30.000Euro/year + Relocation Package
Detailed training will be provided
The position
As a member of our multilingual Customer Service Center
based in Mannheim you will be the primary contact person
for our clients in North-West Europe. In line with the existing
service level agreements, you will liaise with our target
groups, which include individuals with chronic diseases,
health care professionals, pharmacies, health insurance
companies and wholesalers.
Your main tasks are the provision of qualified product
support in the field of Diabetes and Coagulation Management,
such as instructions for product handling as well as
product promotion both on the telephone and in correspondence.
This includes responding to enquiries concerning
marketing campaigns and the follow-up on marketing
and sales force activities. A further task is handling and
documenting customer complaints according to internal
and external guidelines.
Who you are
You have excellent interpersonal skills, are willing and
capable of handling cross-cultural situations with patience,
empathy and competence, and, can integrate these skills
into your multilingual/ multicultural team. You are a good
team player, who is also highly sales and service-oriented.
You know how to put new information to use quickly.
You have successfully completed vocational training and/
or college. Furthermore, you are proficient in the use of
the Microsoft Windows Office© package.
Experience in a customer service center, preferably in
the area of healthcare, would be helpful, however, not
mandatory. Detailed training will be provided and covers
the healthcare market, the relevant products, our communication
standards and our CRM-software.
Excellent communication skills in Danish, and in English, both orally and in writing,
are absolutely mandatory for this position. We offer and
expect flexible working hours, including part-time solutions.
Apply: Send a copy of your CV in English , in Microsoft Word format |
Skills Required:: |
Who you are
You have excellent interpersonal skills, are willing and
capable of handling cross-cultural situations with patience,
empathy and competence, and, can integrate these skills
into your multilingual/ multicultural team. You are a good
team player, who is also highly sales and service-oriented.
You know how to put new information to use quickly.
You have successfully completed vocational training and/
or college. Furthermore, you are proficient in the use of
the Microsoft Windows Office© package.
Experience in a customer service center, preferably in
the area of healthcare, would be helpful, however, not
mandatory. Detailed training will be provided and covers
the healthcare market, the relevant products, our communication
standards and our CRM-software.
Excellent communication skills in Danish, and in English, both orally and in writing,
are absolutely mandatory for this position. We offer and
expect flexible working hours, including part-time solutions. |
Language Requirements: |
English-GoodOther: Danish |
| Employment Type: |
Full Time |
| Yearly Salary: |
30000 Euro |
| Posting Date: |
2009-03-11 |
| Level of Education: |
Unspecified |
| Years of Work Experience: |
Less than 1 Year |
| Company: |
ESFABjobs |
| Contact Name: |
ESFABjobs |
| Contact Phone: |
+46708211541 |
| Preferred Method of Contact: |
No Preference |
| Preferred Language of Resume/Application: |
English |
|
|
|
