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| Company: |
Mercedes-Benz Customer Assistance Center Maastricht N.V, |
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| Job Title: |
Customer Service Representative bilingual Czech/German |
| Job category: |
Customer Service |
| Job Location: |
Maastricht - Netherlands |
| Job Reference Number: |
MBCZ001 |
| Job Description: |
Customer Service Representative - Czech Department
The Customer Assistance Center (CAC) in Maastricht is the central point of contact for customers and prospective customers of Mercedes-Benz, Smart and Maybach. From the CAC, customers from across Western Europe are supported with breakdowns, enquiries, complaints and promotional activities.
Mercedes-Benz CAC Maastricht N.V. has approximately 600 employees consisting of 40 different nationalities. The CAC’s main goal is to exceed customer expectations.
Department descriptions
• Service 24hours department:
Customers experiencing a vehicle breakdown can contact the Service 24h department for roadside assistance 365 days per year, 7 days a week and 24 hours a day.
• Customer Service department:
The Customer Service department serves all European customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles.
All inquiries and complaints are handled by telephone, mail, fax or e-mail. Customer
Service is responsible for after-sales service issues, technical and product topics and general company related inquiries.
Working hours
Part time (minimum 25 hours per week) and full time possibilities (maximum 37.5 hours a week) ; in shifts
Some of our working terms and conditions
•€ 1645 minimum p.m. gross (based on 37.5 hours a week average)
•Shift allowance (based on actual worked shift based hours)
•Extensive relocation package
The selection process consist of a phone interview and an assessment.
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Skills Required:: |
• Higher vocational education
• Bilingual Czech/German
• Fluent English (corporate language)
• Good written and verbal skills
• Advanced negotiation skills
• Computer literacy
• Knowledge of Czech and German geography
• Experience in customer care
• Good understanding of customer satisfaction
• Team player
• Open-minded to a diversity of cultures. |
Language Requirements: |
English-GoodGerman-Very GoodOther: Czech |
| Employment Type: |
Contract |
| Yearly Salary: |
213200 Euro |
| Posting Date: |
2009-03-25 |
| Level of Education: |
College |
| Years of Work Experience: |
1 to 2 Years |
| Company: |
Mercedes-Benz Customer Assistance Center Maastricht N.V, |
| Contact Name: |
Shirley Krapels |
| Contact Phone: |
+31 43 356 2323 |
| Preferred Method of Contact: |
No Preference |
| Preferred Language of Resume/Application: |
English |
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