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| Company: |
JPMorgan Chase & Co |
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| Job Title: |
Solution Center Agent |
| Job category: |
Customer Service |
| Job Location: |
Manila - Philippines |
| Job Description: |
Solution Center Agent service internal and external clients across all lines of business via inbound and outbound telephone, fax, and email contact on depository and all treasury products and services. Assumes accountability for client satisfaction through ownership of problem, product knowledge, and ensuring timely and accurate follow-up. |
Skills Required:: |
•Strong computer skills are essential.
•Field and resolve incoming telephone, email or fax inquiries/requests across all TS Core Cash products and services for clients within all Lines of Business
•Take ownership of the client problems; clarifies client issues/objections; appropriately escalates issues for assistance.
•Ensure that time-sensitive transactions, problem resolutions, and non-standard instructions are handled in a manner that complies with bank and department policies and procedures, and minimize risk/cost to both the bank and client.
•Understands department and individual key performance measurements and goals; meets or exceeds established individual performance measurements
•Act as a liaison with product and operations and follows through consistently with operational areas and clients to provide update status on ongoing inquiries
•Maintains client interaction records by consistently capturing data on the call tracking system.
Preferred Skills & Experience
•At least one year call center experience or one to three years of proven customer service experience required
•Excellent communication skills (verbal and written) with an emphasis on banking terminology
•Demonstrated listening skills and ability to utilize probing questions to accurately assess inquiry or request.
•Ability to work in a fast paced environment and an adaptability to change
•Strong problem solving and decision making skills
•Exhibits ability to work effectively in a team environment
•Must be PC literate with proficiency in W/MS Windows
•Multi-lingual is a plus (Spanish)
•Banking or any Treasury Services related experience a plus +
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Language Requirements: |
English-Very GoodOther: Strong English written and verbal communication skills are required. |
| Employment Type: |
Full Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2009-03-31 |
| Level of Education: |
Unspecified |
| Years of Work Experience: |
1 to 2 Years |
| Company: |
JPMorgan Chase & Co |
| Contact Name: |
JPMorgan Chase & Co |
| Contact Phone: |
813-432-5057 |
| Contact Fax: |
813-432-6803 |
| Preferred Method of Contact: |
No Preference |
| Preferred Language of Resume/Application: |
English |
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