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| Company: |
Sydminds Personnel Services |
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| Job Title: |
Enterprise Apps Support Tier 1 Tech |
| Job category: |
Information Technology |
| Job Location: |
Washington - DC District of Columbia - USA |
| Job Reference Number: |
72576 |
| Job Description: |
Enterprise Apps Support Tier 1 Tech
Duration: 1 year
Start Date: 4/13/09
Candidates not meeting all requirements should not apply.
As it relates to candidate experience, resumes should reference specific requirements mentioned in the job description.
Provides customer, application and technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion. The candidate must have basic PC and MAC support experience. The candidate will provide day-to-day support assistance to Client agencies, Public Schools and contractor personnel for the district procurement application (Ariba). The candidate will also provide day-to-day support to Agency employees accessing HR/PeopleSoft applications. The candidate must have a working knowledge of Help Desk and Desktop Support, experience with problem determination, trouble-shooting, and resolution. The preferred candidate must have excellent customer service skills. The Enterprise Apps Support Tier 1 Tech functions under the Call Center Customer Care Director.
Must be able to keep calm and composed in the face of client distress and hostility. Must be able to interact with co-workers.
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Skills Required:: |
Required / Desired Skills
Skill Required / Desired Amount of Experience Expertise Rating
Experience in a Call Center/Help Desk environment Required 18 Months 2 - Proficient
Experience in a city or federal Help Desk environment Highly desired 8 Months 2 - Proficient
Ariba Procurement system application knowledge Highly desired 8 Months 2 - Proficient
PeopleSoft application knowledge Highly desired 8 Months 2 - Proficient
Remedy v6.0 or equivalent Call tracking software Required 6 Months 2 - Proficient
LANDesk Remote Control or equivalent remote control software Required 6 Months 2 - Proficient
Communication and problem solving skills Required 1 Years 2 - Proficient
Customer Service Skills Required 2 Years 2 - Proficient
Mac support Highly desired 6 Months 1 - Basic
MCP or A+ or Net+ Nice to have
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Language Requirements: |
English-Very Good |
| Employment Type: |
Contract |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2009-04-05 |
| Level of Education: |
Unspecified |
| Years of Work Experience: |
3 to 5 Years |
| Company: |
Sydminds Personnel Services |
| Contact Name: |
Sydminds Personnel Services |
| Preferred Method of Contact: |
E-mail |
| Preferred Language of Resume/Application: |
English |
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