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| Company: |
Archon Consulting & System Services, Inc. |
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| Job Title: |
Service Level Admin Officer |
| Job category: |
Information Technology |
| Job Location: |
Makati - Philippines |
| Job Description: |
The role of the SLA Officer is to ensure that all service level agreements (SLA) for information technology services across the organization are delivered according to specifications. This includes developing, managing, and administering service management best practices both for vendors and internal stakeholders.
• The SLA Officer will also facilitate communication in order to define and maintain the SLAs required for our organization.
• Provide effective reporting and performance management analysis for the IT operations and management team.
• Responsible for monitoring the SLA compliance of vendors, contractors, and external partners within agreed contractual specifications.
• Design, analyze and develop reports including operational dashboard, statistics. vendor KPI`s, and other relevant information.
• Responsible for the production and circulation of monthly service level reports and other periodical performance reports.
• Identify improvement opportunities, which will drive SLA achievement and efficiencies in service delivery.
• Investigate cause-effect relationships, analyze performance efficiencies and make recommendations for improvements.
• Identify best practices, performance development standards to ensure all data analysis meet the contracted SLA.
• Work with IT operation managers from all service lines to ensure performance measures are accurate and within the agreed SLA.
• Work with outsourcing partners to ensure performance measurement are accurate and within the agreed SLA.
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Skills Required:: |
· A Bachelor`s degree in MIS / Business / IT or a similar subject with strong exposure to information technology.
· At least 5 years experience working in the IT industry; preferably infrastructure services, date center services, vendor management.
· Experience researching, analyzing and evaluating qualitative and quantitative data and information.
· Experience preparing and delivering data analysis for management information purposes.
· Ability to deliver concise, clear and effective communication both verbally and in writing appropriate to the level of audience.
· Ability to plan, organize and coordinate effectively while dealing with conflicting demands, shifting priorities and deadlines.
· ITIL certification is a plus.
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Language Requirements: |
English-Very Good |
| Employment Type: |
Full Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2009-04-21 |
| Level of Education: |
Bachelor |
| Years of Work Experience: |
5 to 7 Years |
| Company: |
Archon Consulting & System Services, Inc. |
| Contact Name: |
Archon Consulting & System Services, Inc. |
| Contact Phone: |
+632 893-8855 |
| Preferred Method of Contact: |
No Preference |
| Preferred Language of Resume/Application: |
English |
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