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| Company: |
CityCenter |
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| Job Title: |
Housekeeping Supervisor |
| Job category: |
Hotel Industry |
| Job Location: |
Las Vegas - NV Nevada - USA |
| Job Description: |
Job Functions:
Supervise department functions on a shift basis
Ensure adherence to guest services standards within established departmental policies and procedures
Provide a positive, empowering, and productive work environment through setting an example and consistency of daily work habits and standards
Maintain all departmental assets including equipment repairs and maintenance and ensure all departmental areas (FOH&BOH) are maintained, clean and organized
Instruct new hires and employees on the expectations and responsibilities for each role
Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment and thank them when they lend assistance
Support and follow company policies, legal requirements, and guidelines of the Collective Bargaining Agreement
Meet the demands of a fast paced environment by using good judgment and the ability to multi-task
Conduct performance evaluations in accordance with property and company guidelines, and maintain employee files
Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements
Maintain confidentiality of department affairs
Participate in the evaluation, and implementation of new products
Stay current, knowledgeable, and abreast of the latest industry equipment, technology, and techniques
Maintain the integrity of a guest room inspection program on a regular basis
Mentor and develop staff in regards to consistency, training, and overall departmental standards and policies
Supervise employees to ensure they are alert to all their duties and adhere to Company policies and procedures regarding safety, health and welfare of the guest and the property
Responsible for properly executing all requests made by VIP Services, Executives, etc
Coordinate turn-down services, and other special requests made by VIP services and guests
Supervise Human Resources responsibilities which include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction
Work closely with supervisory and managerial staff to develop overall skills and growth
Participate in the Company’s diversity commitment
Own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction
Be knowledgeable of Hotel information to answer guest inquiries
Identify and report defects throughout the Hotel; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations
Participate in the property’s sustainability initiative through energy conservation and the use of recycling programs and materials
Ensure Hotel property and equipment is properly used and maintained, including telephone and computers
Other related duties as necessary
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Skills Required:: |
Required:
At least three years of previous management experience
Experience managing a workforce of over 12 employees
Leadership style that is result oriented
Must have excellent organizational skills and ability to prioritize
A highly motivated and energetic personality
Well-developed interpersonal skills as well as strong verbal and written communication skills
Knowledge of cleaning equipment, supplies, and chemicals
Ability to:
analyze budgets, overtime reports, FTE reports and financial reports
understand process development
develop and present department action plans
create, manage and balance departmental budgets
take initiative and exhibit flexibility
Computer skills to include: Excel, Internet, Outlook, Word
Professional appearance and demeanor
Preferred:
Familiarity with Green Initiatives and/or LEED programs
At least three years experience with Housekeeping and a Collective Bargaining Agreement
Gaming hospitality experience
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Language Requirements: |
English-Good |
| Employment Type: |
Full Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2009-04-21 |
| Level of Education: |
Unspecified |
| Years of Work Experience: |
3 to 5 Years |
| Company: |
CityCenter |
| Contact Name: |
CityCenter |
| Contact Phone: |
702-590-2489 |
| Preferred Method of Contact: |
E-mail |
| Preferred Language of Resume/Application: |
English |
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