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| Company: |
CityCenter |
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| Job Title: |
Utility Porter -Public Area |
| Job category: |
Hotel Industry |
| Job Location: |
Las Vegas - NV Nevada - USA |
| Job Description: |
Provide excellent service consistent with the property?s core service standards and brand attributes
Seek to provide refined luxury service ensuring guest satisfaction
Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task
Properly clean carpet, upholstery, and windows as directed in all areas of the property
Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment, thank them when they lend assistance
Respond to and resolve guest and/or employee complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties
Support and follow company policies, legal requirements, and guidelines of the Collective Bargaining Agreement
Contribute to a good work environment that promotes teamwork, performance feedback, mutual respect, employee satisfaction
Maintain confidentiality of department affairs
Contribute to a positive, empowering work environment by setting the example and consistency of day to day work habits
Perform work not required of a Casino Porter that could involve ladders, forklifts and provide all other supporting services and heavy equipment
Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements
Contribute to the integrity of a property wide inspection program on a regular basis
Ensure projects are effectively implemented and meets department objectives
Trained and assigned to response team for clean up bio hazard area
Properly clean carpet, upholstery, and windows as directed in all areas of the property
Work with bonnet machine, extraction, and furniture cleaning machine (CFR) to remove stains from chairs, couches, etc
Use supplies responsibly, not wasting products or throwing away unused portions of cleaning products
Complete dusting of high/elevated areas
Remove furniture for cleaning or repair
Report torn carpet, wall finishes and damaged furniture to be repaired to Shift Supervisor
Clean all removable marks, dirt and dust from baseboards in all areas of the property?????
Polish marble
Complete daily worksheet accurately as required
Sign for at the beginning of the shift and returns all keys at the end of the shift
Replace any Casino Porter vacancy on a requested shift
Maintain effective communications with all?hotel operational departments to effectively resolve situations impacting guest service or malfunctions of departmental equipment
Be knowledgeable of duties and adhere to Company policies and procedures regarding safety, health and welfare of the guest and the property.
Respond to and resolve guest and/or employee complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties
Execute all requests made by VIP Services, Executives, etc.
Participate in the processes that encompass the Company?s diversity commitment
Work closely with supervisory and managerial staff to develop overall skills and growth
Be knowledgeable of Department and Hotel goals
Own all requests and complaints; resolve issues immediately and follow up to ensure the guest?s satisfaction
Be knowledgeable of Hotel information to answer guest inquiries
Identify and report defects throughout the Hotel; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations
Participate in the property?s sustainability initiative through energy conservation and the use of recycling programs and materials
Ensure Hotel property and equipment is properly used and maintained
Other related duties as necessary
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Skills Required:: |
At least six months experience in general cleaning
Six months experience conducting maintenance on various flooring surfaces using related Cleaning, buffing and extraction equipment and ladders
Familiarity with upholstery cleaning machine, wet vacuums, and vacuums
Professional appearance
Takes initiative and exhibits flexibility
Preferred:
Familiarity with Green Initiatives and/or LEED programs
Prefer knowledge of basic cleaning chemicals and equipment
Gaming Hospitality Experience preferred
Prefer English communication skills |
Language Requirements: |
English-Good |
| Employment Type: |
Full Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2009-04-21 |
| Level of Education: |
Unspecified |
| Years of Work Experience: |
Less than 1 Year |
| Company: |
CityCenter |
| Contact Name: |
CityCenter |
| Contact Phone: |
702-590-2489 |
| Preferred Method of Contact: |
E-mail |
| Preferred Language of Resume/Application: |
English |
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