|
|
| Company: |
Optima Recruitment Europe |
|
| Job Title: |
Contact center supervisor |
| Job category: |
Telecommunications |
| Job Location: |
Brno - Czech Republic |
| Job Description: |
Contact center supervisor
Location: Brno, Czech Republic
Department Description
The Contac centre team shall provide a consistent and professional contact centre service, including inbound and outbound telemarketing, enquiry management & response services plus lead management, qualification & distributionin in support of sales and marketing initiatives. The team will receive and respond to enquiries from customers, prospects and partners via phone, fax, email and web as appropriate. They will also engage with internal staff to achieve the stated objectives of those campaigns.
Scope of Responsibilities
- Manage campaign delivery on an operational level including resource requirements and time frames for delivery
- Manage the Bureau Module and lead delay reporting
- Manage the induction of new agents and ensure high product knowledge in the wider team
- Put together all weekly reports and collect figures for QBR
- Collect figures on key performance indicators for analysis and report to team leader
- Perform daily quality checks on G2 leads and escalate lead allocation issues to team leader
- Handle all operational questions from the team
- Join weekly conference calls
- Support the team leader and step up if required in any absence
- Telemarketing team leader responsibilities: Responsible for the day to day operation of multiple telemarketing agents and the objectives set by the customer. This includes the preparation and presentation of reports both to internal and external clients
What we offer?
A positive working environment with young and dynamic teams
Competitive salaries and target driven yearly bonuses
A structured career path with clearly defined progression
Continuous free training and development
Employees´ benefits, such as:
- Free language courses
- Pension and Life Insurance
- Health benefits
|
Skills Required:: |
Specific Knowledge / Skills
1. At least 2 years customer oriented experience, working on large programs
2. Influence and communication skills, effectiveness with interpersonal skills.
3. Ability to work under stress and strong customer focus.
4. Excellent English, ideally multilingual |
Language Requirements: |
English-Very Good |
| Employment Type: |
Full Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2009-04-22 |
| Level of Education: |
Unspecified |
| Years of Work Experience: |
1 to 2 Years |
| Company: |
Optima Recruitment Europe |
| Contact Name: |
Optima Recruitment Europe |
| Contact Phone: |
+420224162700 |
| Contact Fax: |
+420224162709 |
| Preferred Method of Contact: |
No Preference |
| Preferred Language of Resume/Application: |
English |
|
|
|
