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| Company: |
Optima Recruitment Europe |
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| Job Title: |
Customer Centre Representative |
| Job category: |
Telecommunications |
| Job Location: |
Brno - Czech Republic |
| Job Description: |
PIC Customer Centre Representative
Location: Brno, Czech Republic
(PIC ) Partner Interaction Center
Department Description
Multi-lingual call and email support of the following languages: English, German, French, Spanish, Italian, Dutch, Polish, Russian and optional Czech. The PIC team will provide call center operations activities 09:00 – 18:30 CET Monday to Friday
Scope of Responsibilities
Answer inbound calls as well as assist customers who have specific inquiries
Make outbound partner calls as detailed in Partner Select Program.
Manage email requests per direction of Assistant/ Team Leader.
Build customer’s interest in the services and products offered by the company
Provide professional personalized customer service of the highest level
Update the existing databases with changes and the status of each partner/customer /prospective customer
Arrange for the dispatch of official program letters, products, information/welcome packages, brochures etc. to partners, clients and other interested parties
Qualify sales related leads and allocate them to the sale steams referring to business rules and workflow set by customer
What we offer?
A positive working environment with young and dynamic teams
Competitive salaries and target driven yearly bonuses
A structured career path with clearly defined progression
Continuous free training and development
Employees´ benefits, such as
- Free language courses
- Pension and Life Insurance
- Health benefits
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Skills Required:: |
Specific Knowledge / Skills
Customer oriented experience at least 6 months
Excellent English + additional knowledge of German, Italian,French, Spanish, Dutch , Russian or Polish
Pleasant and friendly mannerism
Basic computer knowledge/technological skills- the person should be adept in using search tools, browsers and also email features; attaching files to correspondence, utilizing tracking and management features, including familiarity of CRM solutions
High affinity to IT related product and solutions
Good verbal and oral communication skills- fast and correct typing, ability to create grammatically correct responses without any spelling errors.
Ability to comprehend, capture as well as interpret basic customer information
Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
Punctuality
Analyze the various parts of a problem properly and develop logical solutions
Quality management- look for means of improving as well as promoting quality
High level of motivation
Ability to work well as part of a team- to exhibit objectivity and be open-minded towards the ideas and views of others, give as well as welcome feedback, contribute to building team spirit, aid others to succeed
Good social skills
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Language Requirements: |
English-Very Good |
| Employment Type: |
Full Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2009-04-22 |
| Level of Education: |
Unspecified |
| Years of Work Experience: |
1 to 2 Years |
| Company: |
Optima Recruitment Europe |
| Contact Name: |
Optima Recruitment Europe |
| Contact Phone: |
+420224162700 |
| Contact Fax: |
+420224162709 |
| Preferred Method of Contact: |
No Preference |
| Preferred Language of Resume/Application: |
English |
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