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| Company: |
collabera |
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| Job Title: |
Service Co-ordinator (ITIL Foundations Certified) |
| Job category: |
Information Technology |
| Job Location: |
India |
| Job Reference Number: |
BRD_ITIL |
| Job Description: |
Job Title: Service Co-ordinator (ITIL Foundations Certified)
Location: Bangalore and Chennai
Job description
• Overall responsibility for the resolution of all problems and implementation of changes
• Responsible for RCA capture, Trend Analysis, IT Availability, Bridge/Queue Management, adherence to Change Management Policy & Procedure, Effective Incident Management & Known Error Control & reduction of Issues & APAR
• Meet the process guidelines of supported Processes (Problem, Change, Reporting, CIRATS, Incident, Availability, & Capacity).
• Drive Backlog Reduction, Effective queue management and ensure high-standard of ticket quality as per the stated KPI/Target
• Effectively address all the issues in daily and weekly reviews with the customer/SDM
• Effective use and compliance to all utilized support Tools
• Ensure complete deliverables to agreed operational activities
• Minimize the impact of problems on the availability of services
• Drive proactive quality improvement
• Produce weekly Problem & Change management statistics, independently generates solutions based on analytical skills and business knowledge while analyzing client business requirements
Pre-requisites
• Must have ITIL Foundations Certified.
• Bachelor`s Degree in Information Technology
• 3+ Years of Helpdesk / Technical Support / General IT experience/IT Service Management
• Willing to work in a 24x7 environment
Required Skills
• Must have ITIL Foundations Certified.
• Excellent verbal and written communication
• Applied Knowledge of ITIL best practices.
• Multitasking and coordination skills. Ability to co-ordinate work between teams across geographies
• self motivated self starter and can handle responsibilities with minimal supervision
• Expertise on at least one of the following disciplines: Incident, Problem or change management.
• Should be able to manage an IT incident escalation through to service restoration while demonstrating ownership.
• Demonstrates analytical ability and creativity in resolving problems
• Be able to identify opportunity for and implement process improvements.
• Structured reporting skills.
• Basic Windows 2000/XP Operating Systems knowledge and Microsoft Tool Suite knowledge
Desirable skills
• Expertise on at least one of the following disciplines: Incident, Problem or change management.
• Executive alerting and CAB knowledge
• DR & BCP handling skills.
• Basic understanding of Lotus Notes V7.0 Mail and Database usage
Please Contact For Details:
Name: Collabera
About Collabera:
Collabera is a fast growing global, end-to-end IT Consulting Services and Solutions firm. We work with leading Global 2000 firms in the Financial Services, Technology, Communications & Media, Manufacturing and Retail domains. With revenues of over USD 300 million, Collabera employs over 4000 professionals across 19 offices and three world-class delivery centers in the US, Europe and India.
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Skills Required:: |
Pre-requisites
• Must have ITIL Foundations Certified.
• Bachelor`s Degree in Information Technology
• 3+ Years of Helpdesk / Technical Support / General IT experience/IT Service Management
• Willing to work in a 24x7 environment
Required Skills
• Must have ITIL Foundations Certified.
• Excellent verbal and written communication
• Applied Knowledge of ITIL best practices.
• Multitasking and coordination skills. Ability to co-ordinate work between teams across geographies
• self motivated self starter and can handle responsibilities with minimal supervision
• Expertise on at least one of the following disciplines: Incident, Problem or change management.
• Should be able to manage an IT incident escalation through to service restoration while demonstrating ownership.
• Demonstrates analytical ability and creativity in resolving problems
• Be able to identify opportunity for and implement process improvements.
• Structured reporting skills.
• Basic Windows 2000/XP Operating Systems knowledge and Microsoft Tool Suite knowledge
Desirable skills
• Expertise on at least one of the following disciplines: Incident, Problem or change management.
• Executive alerting and CAB knowledge
• DR & BCP handling skills.
• Basic understanding of Lotus Notes V7.0 Mail and Database usage
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Language Requirements: |
English-Very Good |
| Employment Type: |
Full TimePart TimeTemporary |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2009-05-01 |
| Level of Education: |
Bachelor |
| Years of Work Experience: |
5 to 7 Years |
| Job also available in: |
Location: Bangalore and Chennai |
| Company: |
collabera |
| Contact Name: |
collabera |
| Preferred Method of Contact: |
E-mail |
| Preferred Language of Resume/Application: |
English |
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