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| Company: |
Pierpoint |
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| Job Title: |
Contact Center IT Support Specialist/Supervisor |
| Job category: |
Computer |
| Job Location: |
Panama City - Panama |
| Job Description: |
Technical Support Specialist--Please send resumes and salary expectations to email address provided.
The Technical Support Specialist provides first- or second-level support in the inbound or outbound contact center. This position will provide diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software.
Principle Responsibilities:
· Respond to customer technical problems/issues related to hardware, software and networking via phone.
· Assist customers by diagnosing problems and providing resolutions for technical and service issues.
· Use troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
Complexities and Scope of Job:
· Solves moderately complex customer issues on any product.
· Prioritize work based on time and complexity requirements- exercises sensitivity to due process and proper pacing
· Solves problems consistently and completely with minimum supervision.
· Perform quality audits.
Requirements:
· Fluent English verbal and written skills
· Able to utilize computer to input data.
· Strong organization and problem solving skills.
Please send resumes and salary expectations to email address provided. |
Skills Required:: |
English, IT Support experience |
Language Requirements: |
English-Good |
| Employment Type: |
Full Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2009-05-12 |
| Level of Education: |
Unspecified |
| Years of Work Experience: |
No experience |
| Company: |
Pierpoint |
| Contact Name: |
Pierpoint |
| Contact Phone: |
510-962-5243 |
| Preferred Method of Contact: |
No Preference |
| Preferred Language of Resume/Application: |
English |
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