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| Company: |
MamaCall Ltd |
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| Job Title: |
Telemarketing Representative |
| Job category: |
Administrative |
| Job Location: |
Philippines |
| Job Description: |
Job Summary:
Represents the company with customers and prospects by soliciting orders for merchandise or handling customer questions or complaints over the telephone.
Essential Functions:
1.Develops a list of prospects from resource material or company records.
2.Calls or receives calls from prospective customers, explaining type of service or product offered.
3.Quotes prices, delivery dates, and payment terms and tries to persuade customer/prospect to buy, using knowledge of company products and services.
4.Enters into computer names, addresses, purchases, and comments of prospect solicited.
5.Completes order form, including delivery date and credit information. Confirms with credit department acceptability of the order.
6.At end of shift prepares summary report of activity as required by company telemarketing operations manual, and E-mails report to corporate Telemarketing Operations.
Additional Responsibilities:
1.May be required to contact customers on Miscues (delayed shipments, shortage of materials, etc.) and explain circumstances.
2.May cross-reference prospect lists with actual customer lists to avoid duplication of calling.
3.In slack hours may perform other duties as assigned by Telemarketing Supervisor.
Qualifications:
1.Friendly, persuasive telephone manner.
2.Ability to read, write, and understand English well. Proficiency in Spanish or French also a plus.
3.Three-week training program will offer knowledge of company products or services. Probationary period will include satisfactory passing of this training course.
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Skills Required:: |
1.May be required to contact customers on Miscues (delayed shipments, shortage of materials, etc.) and explain circumstances.
2.May cross-reference prospect lists with actual customer lists to avoid duplication of calling.
3.In slack hours may perform other duties as assigned by Telemarketing Supervisor
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Language Requirements: |
English-GoodOther: Loacl Languages |
| Employment Type: |
Full TimePart Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2009-06-03 |
| Level of Education: |
Unspecified |
| Years of Work Experience: |
No experience |
| Company: |
MamaCall Ltd |
| Contact Name: |
MamaCall Ltd |
| Contact Phone: |
+441273252227 |
| Contact Fax: |
+441273252228 |
| Preferred Method of Contact: |
No Preference |
| Preferred Language of Resume/Application: |
English |
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