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| Company: |
Fanbox |
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| Job Title: |
Member Services |
| Job category: |
Information Technology |
| Job Location: |
USA |
| Job Reference Number: |
127 |
| Job Description: |
In this role, you will be responsible for providing global first-class customer service to our FanBox user-base and performing inside sales. You will work with management to improve our processes and procedures and provide a Radically Awesome Customer experience (R.A.C.E.) via phone and e-mail support while maintaining the highest degree of courtesy, confidentiality and professionalism.
The main responsibility is developing and maintaining strategic contacts, building awareness, increasing customer satisfaction, and growing the scope of the relationship through mainly retention and acquisition via internal prospecting.
Responsibilities:
• Work various shifts to support our world-wide customer base (Hours: 12:00 am - 9:00am, 8:00am - 5:00pm or 3:00pm - 12:00am). Flexibility to work any of the above mentioned shifts is a plus.
• Educate and "Up-Sell" the community on all new and exciting products including the Music, Video, IM, E-mail, and Bundled Text Messaging (SMS) offerings.
• Demonstrate high energy and sense of urgency
• Utilize a variety of systems and web-based tools to research and resolve customer issues
• Demonstrate drive and enthusiasm while handling customer questions, complaints and billing inquiries
• Answer and respond to all incoming customer e-mails and phone calls in a timely manner
• Develops sales opportunities by researching and identifying potential accounts; building rapport; providing technical information and explanations.
• Have the keen ability to retain customers on FanBox and FanBox products and services
• Troubleshoot and rectify potential issues with customers with the highest urgency
• Coordinate and escalate any web or product related issues to quality assurance and engineering.
• The ability to set and reach goals successfully following the smart way ( specific, measurable, affects bottom line, realistic objective, and timely)
• Provide mentoring and training to the new team members and assisting them with their questions and inquiries.
• Handling projects and successfully completing them from beginning to end with in a time limit
• Constantly analyze what you can do to improve the efficiency and profitability within member services.
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Skills Required:: |
Candidates Should Possess:
• Multi-lingual, Bi-lingual is a plus (Spanish, French, Portuguese, Arabic, Chinese)
• AA/BA/BS or equivalent work experience (1+ years in a inbound/outbound call center preferred)
• Prior experience in dealing with customers and problem resolution
• Exceptional communication skills, both oral and written
• Strong excel skills
• Multi-tasking capabilities
• A "whatever it takes" attitude
• Computer competency
• High energy and optimism.
• The ability to deal with rejection.
• The ability to set and achieve aggressive goals.
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Language Requirements: |
English-Good |
| Employment Type: |
Full Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2009-06-09 |
| Level of Education: |
Unspecified |
| Years of Work Experience: |
No experience |
| Company: |
Fanbox |
| Contact Name: |
Fanbox |
| Contact Phone: |
619-278-1808 |
| Preferred Method of Contact: |
No Preference |
| Preferred Language of Resume/Application: |
English |
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