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| Company: |
Regus |
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| Job Title: |
Center Manager |
| Job category: |
Sales |
| Job Location: |
Vienna - Austria |
| Job Reference Number: |
CM |
| Job Description: |
The Center Manager (CM) is responsible for overseeing the day-to-day operations of a business
center with primary focus on expanding upon existing client relationships, providing exceptional
customer service and building a high performing team in order to “wow” our existing clients and
maintain their business beyond their existing contracts. The CM directly supervises a team of
Customer Service Representatives. A CM in charge of two business centres is called a Dual CM.
Reports to: Area Director
Key Responsibilities:
Proactively manage the renewal process in conjunction with Area Director working to
retain every long term client.
Drive service revenue through upselling and suggestive selling variable services to new
and existing clients.
Conduct perfect tours for walk-ins and scheduled tours, as required with a goal of
effectively fact-finding and offering a customized solution in order to convert the enquiry
on the spot or transition the deal as seamlessly as possible to the sales team.
Build, manage, motivate, train and develop the centre teams and their performance.
Seek to reduce operating and overhead costs whenever possible.
Shared accountability for cluster profitability, performance and success
Review the Centre P&L with the finance team to ensure a full understanding of the
activity within the centre each month.
Understand the revenue and costs which are driving the P&L in order to be able to
influence their trends and achieve objectives
Monitor team performance against visual and brand standards ensuring standards are
delivered and maintained representative of a 5-star business.
Provide daily communication to centre teams regarding move-ins, move-outs,
procedure/policy changes, financial goals/results, etc.
Manage staffing resources across centres in order to minimize operational costs and
maximize service levels.
Manage client complaints and escalated customer issues.
Remain highly visible to clients and Team Members through frequent centre visits. |
Skills Required:: |
3-5 years of prior work experience in a similar role
Proven success in a business to business sales environment
Experience managing / leading a team
P&L experience and accountability
Passion for a fast-paced environment with consistent change
Operational management experience
Ability to communicate effectively and professionally.
Strong organizational skills, including the ability to prioritize, multi-task, and work
effectively with minimal supervision.
Strong customer service skills, including the ability to remain flexible in high pressure or
continually changing situations.
Proficient user of Microsoft Office Suite, including Word, Excel & PowerPoint.
College degree preferred |
Language Requirements: |
English-Very GoodGerman-Very Good |
| Employment Type: |
Full Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2009-06-10 |
| Level of Education: |
College |
| Years of Work Experience: |
3 to 5 Years |
| Company: |
Regus |
| Contact Name: |
Regus |
| Contact Fax: |
emea.staffing@regus.com |
| Preferred Method of Contact: |
E-mail |
| Preferred Language of Resume/Application: |
English |
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