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| Company: |
Recruit Gibraltar |
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| Job Title: |
Head of Fraud Prevention |
| Job category: |
Customer Service |
| Job Location: |
Gibraltar - Gibraltar |
| Job Reference Number: |
rg |
| Job Description: |
Our client is searching for a Head of Fraud Prevention, with good written and spoken German & English, in order to maintain the excellent service and our continued profitability of my client, they need to make sure that neither their offers nor the affiliate programme is abused by fraudsters. Your goal is to prevent attempts of fraud whilst minimising any adverse impact on our customers. Working closely with the Customer Service Department, IT and Business Analysts, you will be responsible for both manual and automated processes and all other aspects of fraud control of the website.
Key Tasks
• Defining, introducing and controlling processes on how
customer service agents can help in recognising and handling fraud using both written & verbal communication, checking document authenticity and other methods of verification.
• Coach Customer Service Agents to master manual processes of
fraud recognition.
• In-depth analyses of historic and current data in close
collaboration with our Business Analysts.
• Introduction, supervision and continuous optimisation of
both automated and manual anti-fraud methods and processes, closely working with both the IT and Customer Service Departments.
• Continuous research into the topic of online fraud in order
to be fully up to date on current anti fraud practice and services available.
• Continuous research on how our products can be abused by
fraudsters – stay one step ahead of them.
• Build up a team of Fraud Prevention Agents, recruiting both
externally and from our existing Customer Service Agents as appropriate.
Essential Attributes
• Academic degree
• At least 5 years of professional experience, at least 3 in
the domain of handling / fighting (online) fraud
• Proven record of managing people and projects in a
result-oriented fashion
• Enjoys working with clear objectives and deadlines
• Very good organisational and communicative skills
• Values the importance of regular performance evaluation and
reporting
• Good written and spoken German & English
Preferred
• Experience with online identity trade and/or online credit
card fraud
• Experience with online gambling industry
• Affinity to Customer Service or other customer-centric
functions
• Understanding and appreciation of our online communities &
our product
• Additional language skills that are relevant to our markets
• Affinity to (online) poker
Salary dependant on experience
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Skills Required:: |
• Academic degree
• At least 5 years of professional experience, at least 3 in
the domain of handling / fighting (online) fraud
• Proven record of managing people and projects in a
result-oriented fashion
• Enjoys working with clear objectives and deadlines
• Very good organisational and communicative skills
• Values the importance of regular performance evaluation and
reporting
• Good written and spoken German & English |
Language Requirements: |
Other: German |
| Employment Type: |
Full Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2009-07-07 |
| Level of Education: |
Unspecified |
| Years of Work Experience: |
No experience |
| Company: |
Recruit Gibraltar |
| Contact Name: |
Recruit Gibraltar |
| Contact Phone: |
0035020077900 |
| Preferred Method of Contact: |
No Preference |
| Preferred Language of Resume/Application: |
English |
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