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| Company: |
JPMorgan Chase & Co |
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| Job Title: |
Customer Service Representative -T&SS Client Service |
| Job category: |
Banking |
| Job Location: |
Manila - Philippines |
| Job Reference Number: |
090023828 |
| Job Description: |
J.P. Morgan are looking for experienced Agents to join our Manila Client Access Solution Centers under Treasury Services.
The Solution Center supports customer inquiries from all lines of business for J.P. Morgan regarding their Treasury Service Products. Inquires are received via a few different channels, with the largest being telephone - clients and internal partners call into our Solution Centers from 7am to 10pm (Eastern time) Monday through Friday and 8am to 7pm (Eastern time) on Saturday. Additionally, client and internal partners can inquire via fax and / or email.
The Manila Solution Center will have agents to service all three channels for basic inquiry. Call Center technology will be leveraged to handle the appropriate routing and distribution of calls between the US and the Manila locations.
Responsibilities:
Services internal and external clients across all lines of business via inbound and outbound telephone, fax, and email contact on depository and all Treasury products and services
Assumes accountability for client satisfaction through ownership of problem, product knowledge, and ensuring timely and accurate follow-up
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Skills Required:: |
Strong computer skills is essential
Field and resolve incoming inquiries/requests across all Treasury Services Core Cash products and services for clients
Take ownership of client problems; clarifies client issues/objections; appropriately escalates issues for assistance
Ensure that time-sensitive transactions, problem resolutions, and non-standard instructions are handled in a manner that complies with bank and department policies and procedures
Understands department and individual key performance measurements and goals
Maintains client interaction records by consistently capturing data on the call tracking system
Excellent spoken and written communication skills in English
University degree holder
Preferred Skills and Experience:
At least one year call center experience or one to three years of proven customer service experience in banking is required
Excellent communication skills (verbal and written) with an emphasis on banking terminology
Demonstrated listening skills and ability to use probing questions
Ability to work in a fast paced environment and an adaptability to change
Strong problem solving and decision making skills
Exhibits ability to work effectively in a team environment
Must be PC literate with proficiency in W/MS Windows
Multi-lingual is a plus (Spanish)
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Language Requirements: |
English-Very GoodSpanish-Good |
| Employment Type: |
Full Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2009-06-18 |
| Level of Education: |
Bachelor |
| Years of Work Experience: |
1 to 2 Years |
| Company: |
JPMorgan Chase & Co |
| Contact Name: |
JPMorgan Chase & Co |
| Preferred Method of Contact: |
E-mail |
| Preferred Language of Resume/Application: |
English |
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