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| Company: |
Wipro Arabia Limited |
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| Job Title: |
IT Service Desk Engineer |
| Job category: |
Information Technology |
| Job Location: |
Riyadh - Saudi Arabia |
| Job Reference Number: |
ITSD/ALN |
| Job Description: |
Responsibilities
• Provides remote support in resolution of the incidents
• Takes complete ownership of incidents
• Records incident details
• Classifies incidents
• Prioritizes incidents
• Provides initial support for incidents
• Assigns unresolved incidents to appropriate support groups
• Monitors the progress of incident resolution
• Provides progress updates to customers throughout the life cycle of an incident
• Escalation of open incidents beyond the timeline
• Ensures that users are satisfied with the resolution and call closure
• Co-ordination with vendors for resolution of calls
• Call Closure within agreed timelines
Others
• Flexible on shift timings / work days / locations
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Skills Required:: |
Qualification Diploma / Graduate
Experience 1 – 2 years
Skill Set Requirements
• Good Communication Skills (Bilingual – English/Arabic - Mandatory)
• Good Analytical Skills
• Good Customer Service Orientation
• Basic Hardware and Networking Fundamentals
• Good Knowledge on Microsoft Applications
• Good Desktop / Laptop / Printer Configuration Skills
• Basic knowledge on ITIL / ITSM (Certification preferred)
• Certifications – MCP/MCSA/MCSE – Preferred
Interested candidates may send their resumes directly to recruitment. Wal @ wipro.Com |
Language Requirements: |
English-GoodArabic-Very Good |
| Employment Type: |
Full Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2009-07-04 |
| Level of Education: |
Tech School |
| Years of Work Experience: |
Less than 1 Year |
| Company: |
Wipro Arabia Limited |
| Contact Name: |
Wipro Arabia Limited |
| Preferred Method of Contact: |
No Preference |
| Preferred Language of Resume/Application: |
English |
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