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| Company: |
Georgia Community Support & Solutions |
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| Job Title: |
IT Intern |
| Job category: |
Information Technology |
| Job Location: |
Atlanta - GA Georgia - USA |
| Job Reference Number: |
1 |
| Job Description: |
Summary This position is an opportunity for an IT student attending a college or university or beginning IT professional. The duties will include supporting end users around software and hardware problems of computer users as well as basic website maintenance.
Essential Duties and Responsibilities include the following.
1. Answers, evaluates, and prioritizes incoming requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
2. Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
3. Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.
4. Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
5. Prepares standard statistical reports, such as help desk incident reports.
6. Analyzes and evaluates incident reports and makes recommendations to reduce help line incident rate.
7. Consults with programmers to explain software errors or to recommend changes to programs.
8. Calls and researches software and hardware vendors to request service regarding defective products.
9. Assist in testing software and hardware to evaluate ease of use and whether product will aid user in performing work.
10. Assist with writing or revising user training manuals and procedures.
11. Assist with developing training materials such as exercises and visual displays.
12. Assists with training users on software and hardware on-site or in classroom, or recommends outside contractors to provide training.
13. Installs personal computers, software, and peripheral equipment.
14. Other duties as assigned.
Supervisory Responsibilities
None.
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Skills Required:: |
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Completion of a related degree in Computer Science or Computer Information Systems of an Associate`s degree (A. A.) or equivalent from two-year college or technical school, or substantial completion of an AA or other related degree requiring an internship program; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others` ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.
Language Skills
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have knowledge of Web Design Development software; advanced Microsoft Excel Spreadsheet software and advanced Microsoft Word Word Processing software.
Other Skills and Abilities
Basic knowledge of the following software systems:
Microsoft Server 2003
Active Directory
Exchange 2003
Software development, OO languages, HTML, JavaScript or other internet technologies, XML, TSQL or other database technologies
Extensive knowledge of the following software systems:
MS Office 2003 and Office 2007
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is required to stand; walk and climb or balance. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is moderately noisy.
Any combination of education and experience that provides the requisite competencies for this job description will be considered.
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Language Requirements: |
English-Very Good |
| Employment Type: |
Part Time |
| Yearly Salary: |
12480 USD |
| Posting Date: |
2009-06-25 |
| Level of Education: |
Tech School |
| Years of Work Experience: |
Less than 1 Year |
| Company: |
Georgia Community Support & Solutions |
| Contact Name: |
Georgia Community Support & Solutions |
| Contact Phone: |
404-634-4222 |
| Contact Fax: |
404-419-9202 |
| Preferred Method of Contact: |
Fax |
| Preferred Language of Resume/Application: |
English |
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