|
|
| Company: |
Bally Technologies |
|
| Job Title: |
Sr. System Engineer |
| Job category: |
Gaming |
| Job Location: |
Pleasanton - CA California - USA |
| Job Reference Number: |
1405 |
| Job Description: |
Essential Duties AND Responsibilities:
• Provides customer support to the system customers. • Provides leadership and mentoring to junior level system engineers • Project leadership on customer site. • Provide routine preventative and service maintenance support for all system products. • Provides installation and modification support for all products and systems supported. To include all hardware (Player Terminals) in the field • Thorough understanding of functions and operation of system products. • Assists in identifying systems, component or equipment failures and coordinates corrective action in cooperation with other company or vendor groups. • Completes required maintenance records in an accurate, concise and clear manner. • Functions as a Bally representative and develops and ensures positive customer relations and professional service support for systems and products supported. • Develops and maintains current knowledge of Bally business capability, products and services. • Oversees and maintains repair parts inventory to provide cost effective and timely service repair or modifications to Bally systems and hardware. • Provides on call 24 hour 7 days a week support when designated as the on call representative. • Adheres to established workmanship standards, policies and procedures of field operations. • Analyzes operational difficulties and gathers information to isolate causes of failure or problems. • Answer customer questions on system capabilities, reports and operation.
Training AND/OR Experience:
• Five years or more of engineering experience • Must have strong working knowledge of Windows Servers • Trained or experience in electrical/communication hardware and troubleshooting • Five or more years of Gaming or equivalent experience
Knowledge / Skills / Abilities:
• A strong working knowledge of SQL. • Strong knowledge of software architecture and programming a plus • Extensive knowledge of IP networking and principles including Hubs, switches and routers. • Demonstrated knowledge of PC operating systems, digital equipment components and their discrete parts. • Strong interpersonal and communication skills. • Must be 21 years of age. • Must have acute color perception. • Ability to lift 50 pounds with appropriate equipment and/or assistance from another person • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community • Ability to define problems, collect data, establish facts, and draw valid conclusions • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables • Ability to manage issues requiring problem resolution and conflict management • Ability to work with others to accomplish business objectives • Basic Microsoft Office skills
Education:
• Bachelors or AA Degree/Equivalent in Computer science or related field of study or equivalent experience
|
Language Requirements: |
English-Good |
| Employment Type: |
Full Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2009-06-29 |
| Level of Education: |
Bachelor |
| Years of Work Experience: |
7 to 10 Years |
| Company: |
Bally Technologies |
| Contact Name: |
Bally Technologies |
| Contact Phone: |
702.532.2603 |
| Preferred Method of Contact: |
E-mail |
| Preferred Language of Resume/Application: |
English |
|
|
|
