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| Company: |
Juno Resources Group |
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| Job Title: |
Quality Management Senior Staff |
| Job category: |
Management/Manager |
| Job Location: |
Japan |
| Job Reference Number: |
#1338 |
| Job Description: |
Company Description:
Our client is the largest provider of wireless handset insurance programs in North America. Currently they have over 5,000 employees company-wide. They are in eight countries and serve over 60 million wireless subscribers.
Job Description/Summary:
The candidate focuses on productivity/Quality enhancement working at a call center to provide support for a mobile insurance delivery service provided by NTT Docomo. He or she will be in charge of performance (KPI) development among the call center by aiming for customer satisfaction.
Responsibilities:
• Data collection to improve performance in call center, data analysis, suggestions to improve business operations, internal/external negotiation, action, effective analysis
• Project leader for business improvement
• Operation Handling Business (escalation, leading, process build & improvement etc.)
Requirements:
• Aggregate data analysis (statistics), knowledge of analytical tools, experience using
o Regression, regression analysis, correlation analysis and practical experience
• Documentation skills
• Successful experience in business improvement (area not limited)
• Project management (Project leader, or aggressive project involvement)
• Problem-solving
Language Requirements:
Native Japanese
Beginner level of English (read and write) or better
Working Hours:
Shift working hours 9:00-20:00 (including weekend) 8hours/day + 1h break, Overtime (appx.30hours)
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Skills Required:: |
Skills:
• Call center management skills (insource and outsource management experience preferred)
• Knowledge and operation experience of contact center system, CRM (customer relationship management)
• Knowledge and operation experience of Six sigma, COPC
• MS Office Excel (more than mid level), Access (more than mid level), PPT (more than mid level) presentation material preparation
Character/Qualities:
• Aggressive
• Self starter
• Improvement will
• Self motivated to improve
• Professional mind
• High IQ
• Strong under pressure
Salary commensurate with experience.
Please put the Job number in the Subject line of your response.
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Language Requirements: |
English-GoodJapanese-Very Good |
| Employment Type: |
Full Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2009-06-29 |
| Level of Education: |
Unspecified |
| Years of Work Experience: |
1 to 2 Years |
| Company: |
Juno Resources Group |
| Preferred Method of Contact: |
E-mail |
| Preferred Language of Resume/Application: |
English |
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