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| Company: |
Optima Recruitment Europe |
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| Job Title: |
Customer support engineer |
| Job category: |
Customer Service |
| Job Location: |
Netherlands |
| Job Description: |
Description of work
- Reviewing and making technical assessments of engines with imperfections in warranty period;
- Communication with the customer on warranty claims;
- Assessment and handling of warranty claims;
- Monitoring of implementation work on engines of warranty cases at home and abroad;
- The collection of field information analysis of the engines and the provision of field and claim information internal;
- The provision of service information about the product to the customer;
- Organizing and providing technical training internally and on location.
Crafts
- Reporting, writing;
- Start up and commissioning of motors and equipment;
- Damage Assessment on location and abroad;
- Planning and organizing work.
Complexity / powers
Maintaining contacts with distributors, OEM, Dealers, classification societies` s and research agencies. Assessment of technical reports and warranty claims. Monitoring inspections and enforcement activities on site.
Responsibility
- Gathering of information on field during use of the engines;
- Consideration and assessment of claims;
- Assess damage and make reports;
- Progress and implementation of project activities for warranty cases;
- Solving technical issues;
- Contact with customers during the completion;
- Organize training courses to customers.
Communications with:
- Manager Service Engines;
- Distributors OEM Dealers;
- Classification societies and research agencies.
Marine Engineer degree is necessary!!
Personal data provided to Optima Recruitment EUROPE, s.R.O., IČO: 264230022 for the purpose of employment transmission are handled according to law „č.101/2000Sb.“ Provided data are kept in the database for an essential term of employment transmission or till the withdrawal in writing. These data may be provided to the third party just after the permition of the provider. The enactment of „§12 a 21 zákona č.101/2000Sb.“ governs your right to information of handling with personal data, explanation, updates as well as disposal of it. |
Language Requirements: |
English-Very Good |
| Employment Type: |
Full Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2009-07-01 |
| Level of Education: |
Tech School |
| Years of Work Experience: |
1 to 2 Years |
| Company: |
Optima Recruitment Europe |
| Contact Name: |
Optima Recruitment Europe |
| Contact Phone: |
+420224162700 |
| Contact Fax: |
+420224162709 |
| Preferred Method of Contact: |
No Preference |
| Preferred Language of Resume/Application: |
English |
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