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| Company: |
Wipro Limited |
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| Job Title: |
Helpdesk Engineer |
| Job category: |
Computer |
| Job Location: |
Riyadh - Saudi Arabia |
| Job Reference Number: |
ITSD/RIY |
| Job Description: |
Role IT Service Desk Engineer / IT Remote Support Engineer
Job Responsibilities
• Will provide remote support in resolution of incidents
• will take complete ownership of incidents
• Will Records, Classify and Prioritize incidents
• Will Provide initial support for incidents
• will assign unresolved incidents to appropriate support groups
• Will monitor progress of incident resolution
• Will Provide progress updates to customers throughout the life cycle of an incident
• Will escalate open incidents beyond the timeline
• Will ensure that users are satisfied with the resolution and call closure
Needs to be flexible in terms of Shift timings. Will be required to work in Night shifts also.
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Skills Required:: |
Qualification Diploma / Any Graduate
Experience 2 - 3 years
Skill Set Requirements
• Good Communication Skills (Bilingual – English/Arabic - Mandatory)
• Good Analytical Skills
• Good Customer Service Orientation
• Basic Hardware and Networking Fundamentals
• Good Knowledge on Microsoft Applications
• Good Desktop / Laptop / Printer Configuration Skills
• Basic knowledge on ITIL / ITSM (Certification preferred)
• Certifications – MCP/MCSA/MCSE – Preferred
Interested candidates can forward their resumes directly to recruitment. Wal @ wipro.Com |
Language Requirements: |
English-GoodArabic-Good |
| Employment Type: |
Full Time |
| Yearly Salary: |
1750 USD |
| Posting Date: |
2009-07-04 |
| Level of Education: |
Tech School |
| Years of Work Experience: |
3 to 5 Years |
| Company: |
Wipro Limited |
| Contact Name: |
Wipro Limited |
| Preferred Method of Contact: |
E-mail |
| Preferred Language of Resume/Application: |
English |
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