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| Company: |
AT&T |
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| Job Title: |
AT&T Customer Service Representative I |
| Job category: |
Customer Service |
| Job Location: |
Lubbock - TX Texas - USA |
| Job Reference Number: |
179160 |
| Job Description: |
We are in the midst of processing and interviewing candidates for consideration to join our Lubbock, TX Wireless team as a Customer Service Representative! July and August Start Dates!
What you`ll do as a Customer Service Representative:
1. Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.
2. May be required to work in one or multiple queues/skill sets over various customer contact channels.
3. Responsible for improving customer retention through programs and service provided to the customer
4. Utilizes mechanized systems to initiate and complete service orders and handle customer requests.
5. Continually maintain working knowledge of all company products, services and promotions.
6. Make recommendations according to customer’s needs on features, accessories, upgrades and rate plans.
7. Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories.
Apply immediately if you are interested. Search for job number 179160.
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Skills Required:: |
Basic Qualifications
- Hs Diploma/GED or equivalent
- At least 17 years of age
- 6 months experience operating a computer in Windows based environment
- Availability to work a flexible schedule which includes all hours of call center operation
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Language Requirements: |
English-Very Good |
| Employment Type: |
Full Time |
| Yearly Salary: |
21000 USD |
| Posting Date: |
2009-10-12 |
| Level of Education: |
High School |
| Years of Work Experience: |
Less than 1 Year |
| Job also available in: |
Austin |
| Company: |
AT&T |
| Contact Name: |
AT&T |
| Contact Phone: |
305 260-8157 |
| Contact Fax: |
205 402-7583 |
| Preferred Method of Contact: |
E-mail |
| Preferred Language of Resume/Application: |
English |
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