|
|
| Company: |
CES |
|
| Job Title: |
Competency Center Systems Engineer |
| Job category: |
Telecommunications |
| Job Location: |
Ireland |
| Job Reference Number: |
CES#01 |
| Job Description: |
Manager, SE Customer Competency Center
Job Located in Ireland
Description:
-The Systems Engineer Manager, Competency Center (CCSE) position at our Client provides a highly motivated individual an opportunity to work with some of the largest mobile operators in the world. The CCSE team provides both post-sales and pre-deployment support and project / customer management for the an Intelligent Mobile Gateway.
-The CCSE Manager will manage a team of highly motivated and technical (6 to 8) CCSEs performing both roles of customer support and professional services for field deployments, trials and tests.
-The CCSE group within our Client is a dynamic and growing organization looking for knowledgeable and capable individuals to help scale the team as we move forward in a very fast and evolving marketplace.
Responsibilities:
Manage tier one and tier two technical support team and support center. Participate in daytime and night/weekend on-call rotation as management escalation for on-call CCSEs. Prepare and present operational reviews and reports with customers on a monthly, quarterly or annual basis. Resolve customer escalations and facilitate interactions amongst the global support and engineering resources to prioritize and expedite customer issues. Ensure Clients support procedures and Service Level Agreements are maintained by the CCSE staff. Manage the issues/customers by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction. Effectively communicate/escalate issues to engineering within Clients’ and resolutions/work-arounds to the customer.
Additionally, the CCSE Manager will be expected to coordinate deployment projects for new customers or expansion of customers’ existing deployments. The CCSE team will be responsible for developing innovative network solutions by utilizing the leading edge wireless product line in high growth global telecommunications markets. This person must possess technical expertise to understand complex network solutions to stay ahead of the competition and champion change by challenging the status quo in support of new ideas.
Perform approx. 10-30% travel to Clients’ customer locations in this role.
Qualifications:
• 5+ years experience in the networking/wireless/telecommunications industry.
• Experience in a technical support role
• Experience in Professional Services or Quaility Assurance
• Good Knowledge of IP-related protocols including TCP/IP, UDP, IPSEC, OSPF, VLANs.
• Good Knowledge of GSM (GGSN or Sgsn), Cdma (pdsn), Lte and / or IMS a plus.
• Good Knowledge of UNIX/Linux/Solaris Operating Systems a plus.
• Strong leadership and organizational skills.
• Strong written and verbal communication skills.
• Fluency in a foreign language a strong plus (French / Spanish / German / Italian).
• BS in Engineering/Computer Science and/or equivalent experience
|
Skills Required:: |
• 5+ years experience in the networking/wireless/telecommunications industry.
• Experience in a technical support role
• Experience in Professional Services or Quaility Assurance
• Good Knowledge of IP-related protocols including TCP/IP, UDP, IPSEC, OSPF, VLANs.
• Good Knowledge of GSM (GGSN or Sgsn), Cdma (pdsn), Lte and / or IMS a plus.
• Good Knowledge of UNIX/Linux/Solaris Operating Systems a plus.
• Strong leadership and organizational skills.
• Strong written and verbal communication skills.
• Fluency in a foreign language a strong plus (French / Spanish / German / Italian).
• BS in Engineering/Computer Science and/or equivalent experience
|
Language Requirements: |
English-Good |
| Employment Type: |
Full Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2009-07-23 |
| Level of Education: |
Unspecified |
| Years of Work Experience: |
3 to 5 Years |
| Company: |
CES |
| Contact Name: |
CES |
| Contact Phone: |
630-206-0933 |
| Preferred Method of Contact: |
No Preference |
| Preferred Language of Resume/Application: |
English |
|
|
|
