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| Company: |
Premiere Response |
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| Job Title: |
Customer Service Professional |
| Job category: |
Customer Service |
| Job Location: |
NJ New Jersey - USA |
| Job Description: |
We are a professional contact center located in New Providence, New Jersey specializing in customized solutions for small programs. Our clients represent the consumer products, food, and consumer electronics industries.
We are currently hiring professionals for our call center to work with our consumer electronics client. We offer a competitive salary, Medical and Dental benefits, and a 401K Plan. Premiere Response is proud to be an Equal Opportunity Employer and a Drug Free Work Place.
Job Description
Handle numerous customer inquiries in a prompt and professional manner
Multi-task a variety of responsibilities
Ability to understand customer needs and offer appropriate solutions
Represent our client in a professional and positive manner in all situations
Ability to remain positive in a fast-paced environment
Enjoy taking on new challenges
Answer customer/client requests or inquiries concerning services, products, equipment, claims, and reports problem areas
May be required to work in one or multiple queues/skill sets over various customer contact channels
Responsible for improving customer retention through programs and service provided to the customer
Utilizes systems to initiate and complete service orders and handle customer requests
Continually maintain working knowledge of all company products, services and promotions
Make recommendations according to customers needs on products.
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Skills Required:: |
Other Requirements Include
Basic PC knowledge, including Windows, email and other computer applications
Experience in an environment in which customer interaction was required
Professional demeanor and clear speaking voice
Ability to multi-task
College degree or appropriate experience preferred
Training
Product training
On-the-job training
System training
On-line training
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Language Requirements: |
English-Very Good |
| Employment Type: |
Full Time |
| Yearly Salary: |
28000 USD |
| Posting Date: |
2009-07-28 |
| Level of Education: |
Bachelor |
| Years of Work Experience: |
3 to 5 Years |
| Job also available in: |
New Providence |
| Company: |
Premiere Response |
| Contact Name: |
Premiere Response |
| Preferred Method of Contact: |
E-mail |
| Preferred Language of Resume/Application: |
English |
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