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| Company: |
Tecnotree |
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| Job Title: |
L1 Support Engineer |
| Job category: |
Information Technology |
| Job Location: |
Tehran - Iran |
| Job Reference Number: |
L1 Support Engineers |
| Job Description: |
L1 Support Engineers:
Job Description:
• Should be able to manage the Tecnotree Applications.
• Should be able to communicate well with the customer
• Should be able to meet all Ops & Service Level Agreements between the customer & Lifetree.
• Have prior exp in handling telecom operations
• Preferably have worked in an Onsite location
• Problems/Issues/Defects Recording and Dissemination
• High Level Diagnostics of Problems/Issues/Defects
• Setting Severity Levels to Problems/Issues/Defects
• Ownership of Problems/Issues/Defects Ticket until Resolution
• ACL & User ID Management
• Problems/Issues/Defects Analysis
• Workaround, Corrective Fixes, Removal of Data Errors
• Application Monitoring
• Provide necessary Apps log to L3/L4/SME & all required support to diagnose a reported problem
Desired Profile:
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Skills Required:: |
Experience in Telecom Billing BSS/OSS space.
• Oracle 9i,10G, Pl/Sql, Unix (Solaris, HP-Ux,Aix),J2EE
• Strong Telecom Domain Knowledge
• Strong Team Player
• Good written and Verbal Communications
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Language Requirements: |
English-Very Good |
| Employment Type: |
Full Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2009-08-03 |
| Level of Education: |
Unspecified |
| Years of Work Experience: |
3 to 5 Years |
| Company: |
Tecnotree |
| Contact Name: |
Tecnotree |
| Contact Phone: |
080 |
| Preferred Method of Contact: |
No Preference |
| Preferred Language of Resume/Application: |
English |
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