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| Company: |
Aerotek |
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| Job Title: |
Benefit Investigation Specialist |
| Job category: |
Healthcare |
| Job Location: |
Charlotte - NC North Carolina - USA |
| Job Description: |
Position Summary
Under close supervision of the project coordinators/management team, the Benefits Investigation Specialist will contact insurance companies on behalf of the physician’s office to verify patient benefits. The Benefits Investigation Specialist will ask appropriate questions regarding patient’s benefits and complete data entry and or appropriate forms to document patient’s benefits coverage.
Primary Duties and Responsibilities
1. Work with public and private payers, handle benefit insurance inquiries at assigned facility
2. Interface appropriately with insurance administrators, physician’s offices, patients and internal personnel
3. Develop and maintain close interface with all components of the benefits process
4. Ensure that related information is obtained, documented in detail, tracked and available for access & quality review
5. Make suggestions and recommendations to manager in an effort to continually improve customer service operations
6. Comply with all appropriate policies, procedures, safety rules and regulations
7. Perform related duties as assigned
Experience and Education Requirements
Specific experience in medical office administration, benefit verification or customer service at an insurance company is preferred. Broader experience/training may be considered in fields such as case management, social services and pharmacy technician if familiar with verification of insurance benefits. Strong customer service experience is required. Two to four year degree preferred but neither is required. Certifications or equivalent combination of experience and education will be considered. Normally requires one (1) to two (2) years directly related experience.
Minimum Skills, Knowledge and Ability Requirements
1. Strong customer service skills
2. Strong interpersonal skills
3. Good decision making skills
4. Good analytical skills
5. Ability to communicate effectively both orally and in writing
6. Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
7. Familiarity with medical terminology, patient diagnosis and insurance processes
8. Strong organizational skills; attention to detail
9. Basic knowledge of Microsoft Word, Excel
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Language Requirements: |
English-Very Good |
| Employment Type: |
Contract |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2009-08-18 |
| Level of Education: |
High School |
| Years of Work Experience: |
1 to 2 Years |
| Company: |
Aerotek |
| Contact Name: |
Aerotek |
| Contact Phone: |
704-329-8176 |
| Preferred Method of Contact: |
No Preference |
| Preferred Language of Resume/Application: |
English |
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