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| Company: |
A leading manufacturing company inside Rass Laffan Industrial City. Qatar Petroleum, State of Qatar. |
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| Job Title: |
Administration manager |
| Job category: |
Administrative |
| Job Location: |
Singapore - Singapore |
| Job Description: |
„« Manages a team of 12 Co ordinators.
„« Regularly mentors or coaches supervisors and agents on Absenteeism Rates, Average Handle Times, Quality.
„« Attributes, Customer Satisfaction Rating, Log Rates, Accuracy of Reports, Time Adherence, and Productivity Rating.
„« Motivates supervisors and representatives to meet the highest level of efficiency and productivity.
„« Conducts timely counseling and performance feedbacks to representatives.
„« Creates career planning and performance appraisals.
„« Regularly creates payroll and does liaise on Compensation and Benefit disputes.
„« Conducts interviews, in the event of hiring period or needs.
„« Plans out and implements site or account¡¦s initiative or drive to increase results.
„« Reports to Site Director.
„« Initialized operation department¡¦s processes and policies.
„« Actively heads primary events or major initiative or projects.
„« Initiated special projects and recognition initiatives to boost up call center operation¡¦s efficiency level and quality goals or targets.
„« Reinforced the account¡¦s Consequence Management Process.
„« Point of contact for Strategic Planning and Management Communication
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Skills Required:: |
ľ 7 Years experience in Human Resources Department and administration procedures.
ľ Excellent in building report with clients.
ƒæ Bachelor¡¦s Degree with 5 years college/university education.
ľ Fluent in English Communication Skills both written and oral.
ƒæ Excellent grasp on computer applications, and specializes in Microsoft Office ( Word, Excel, PowerPoint, Outlook ¡K)
ľ Adept with business presentation skills.
ľ Sufficient experience in Human Resource Management.
ľ Sufficient experience in Property or Facility Management.
ľ Adept with administrative and liaison tasks.
ľ Full time experience in team/staff management
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Language Requirements: |
English-Very GoodHindi-Very Good |
| Employment Type: |
Full Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2009-08-20 |
| Level of Education: |
Unspecified |
| Years of Work Experience: |
5 to 7 Years |
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