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| Company: |
Country Inn & Suites Lakeland |
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| Job Title: |
Front Desk Clerk / Night Auditor |
| Job category: |
Hospitality |
| Job Location: |
Lakeland - FL Florida - USA |
| Job Description: |
We are currently seeking a Front Desk Clerk. The ideal candidate possesses leadership skills, is sales-oriented, can work independently, and has great work ethic.
If you are looking for a position as part of a team of hard-working individuals, then this position may be for you!
Job Summary
The front desk clerk’s main responsibility is to ensure guest satisfaction. The front desk clerk is also responsible for maximizing room revenues in line with Country Inns & Suites by Carlson standards, by providing efficient and courteous front desk service.
Essential Functions
1. Assists all guests in a sincere and courteous manner, whenever possible going the extra mile and doing whatever it takes to ensure guest satisfaction.
2. Registers and processes guests promptly upon arrival and departure.
3. Performs all guest accounting functions according to established hotel operating procedures to ensure all guest and house accounts are complete and accurate.
4. Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, and effectively assists guests.
5. Adheres to all established credit and inventory control procedures to minimize exposure to loss of revenue.
6. Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
7. Receives and processes telephone and walk-in reservations accurately to ensure guest satisfaction.
8. Professionally and competently operates the telephone system according to Country Inns & Suites By Carlson standards.
9. Acts as manager on duty in the absence of the general manager.
10. Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for employees and guests.
11. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.
12. Performs other duties as requested or required.
Qualification Standards
1. Ability to quickly learn front desk technical procedures such as: check-in, check-out, selling skills, computer operation, telephone operations, etc.
2. Ability to operate computer or cash register to handle monetary transactions and give correct change.
3. Ability to work well on multiple tasks at the same time.
4. Ability to be friendly and cheerful; interact easily with strangers.
5. Ability to cooperate with and support others.
6. Ability to observe, react quickly and adjust to different guest situations.
7. Ability to cope with stress, showing self-control during excitement.
8. Ability for strong organizational skills and strong detail orientation.
9. Ability to physically manipulate equipment such as: cash register, computer, credit card machines, telephone console/switchboard, calculator, etc.
10. Grooming must meet property standards.
All interested candidates should apply in person or email résumé to Sheila Patel.
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Skills Required:: |
Microsoft Office (Word, Excel, Outlook)
Internet Explorer
Keyboarding Skills
Opera Property Management System knowledge is a plus.
Telephone etiquette |
Language Requirements: |
English-Very Good |
| Employment Type: |
Full Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2009-09-22 |
| Level of Education: |
High School |
| Years of Work Experience: |
No experience |
| Company: |
Country Inn & Suites Lakeland |
| Contact Name: |
Country Inn & Suites Lakeland |
| Contact Phone: |
863-595-4500 |
| Contact Fax: |
863-595-1700 |
| Preferred Method of Contact: |
No Preference |
| Preferred Language of Resume/Application: |
English |
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