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| Company: |
Mafoi Consultants USA |
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| Job Title: |
Delivery Head - Mortgage Operations |
| Job category: |
Banking |
| Job Location: |
Cincinnati - OH Ohio - USA |
| Job Reference Number: |
DH100 |
| Job Description: |
Job Title: VP and Global Consumer Operations Delivery Head(Mortgage Operations)
Roles and Responsibilities:
Strategic
Will be heading the Retail channel US Mortgage Operations at Client’s, Cincinnati site, in a profitable and sustainable manner, and meeting US clients’ onshore delivery needs.
Develop and execute a long term business plan, strategically leveraging the Client’s Gndm Model, for maximizing client’s share of wallet and shareholder value.
Work closely with other Business Heads to develop a comprehensive product offering, enabling CLIENT’S to offer an end-to-end value proposition to its clients.
Develop and execute strategies to ensure customers receive industry best practices and services with system enhancements and value added processes. Partner effectively with all levels of management and interface with internal clients to resolve issues and identify opportunities.
Financial
Achieve and exceed the annual financial budgets (Revenues, Costs, Margins)
Review operational performance of capital (e.G. Sound cost accounting, billing, pricing and budgeting principles) and operating budgets.
Operational Excellence
Responsible for the operational excellence of the Mortgages onshore SBU.
Engage with current and potential clients on a continuous basis, to identify new business opportunities, develop new product/service offerings
Create a culture of innovation and process excellence, by identifying opportunities of improving processes that help increase productivity, reduce costs, improve customer satisfaction.
Compliance, Audit & Controls, Financial / Non Financial Reportings
Ensure all BFSI Operations conform to all applicable regulatory requirements (Local, State, Federal) to a continuous basis. This may include (but will not be limited to) Originations, Servicing, Collections licensing, Taxation, etc.
Deliver satisfactory ratings in all internal / external audits Human Resources
Develop an organizational structure that is capable of efficiently meeting customer needs and achieving established growth and revenue objectives.
Ensure management team and staff has appropriate training and development plans needed to perform their roles effectively.
Drive business unit performance by instilling a pay for performance culture through effective performance management and compensation strategies.
Forecast human capital needs to ensure that they align to overall business unit objectives
Identify and groom high potential managerial talent
Ensure attrition (both voluntary and involuntary) is below 10%.
Identify opportunities for deskilling roles
Corporate Social Responsibility
Develop CLIENT’S as the “Employer of Choice” in the local community, through various CSR and non governmental initiatives |
Skills Required:: |
MBA/CFA/CA – with over 12 years of experience in Consumer Financial Services, specifically in US Residential Mortgages Industry
Should have handled a large SBU, with independent financial (Revenue, Cost) responsibility
Well versed with the applicable consumer financial services industry, regulatory, and competitive environment
Ability to create and lead start up Operations – Demonstrated flexibility, agility, and adaptability to a dynamically changing environment
Exposure to various aspects of Operations (Originations, Credit & Risk, Servicing, Collections & Default, Analytics) and/or across different product lines (Mortgages, Cards, Banking) will be a definite advantage Strong and proven leadership capability. Ability to work in cross-cultural and geographically diverse teams |
Language Requirements: |
English-Very Good |
| Employment Type: |
Full Time |
| Yearly Salary: |
120000 USD |
| Posting Date: |
2009-09-22 |
| Level of Education: |
Bachelor |
| Years of Work Experience: |
10 to 15 Years |
| Company: |
Mafoi Consultants USA |
| Contact Name: |
Mafoi Consultants USA |
| Contact Phone: |
732 749 9485 |
| Preferred Method of Contact: |
E-mail |
| Preferred Language of Resume/Application: |
English |
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