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| Company: |
HR Consultancy |
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| Job Title: |
Tehnical Support Engineer Level 1 (French) |
| Job category: |
Support/Help Desk |
| Job Location: |
Barcelona - Spain |
| Job Description: |
We are looking for a Technical Support Engineer - Level 1 to join our team as a full-time employee.
Responsibilities:
• Providing technical assistance to international clientele by phone, electronic communications and remote connections
• Installation or remote assistance for installation of client-server and web technologies
• Testing and troubleshooting of issues reported by clients
• Tracking and follow-up of all reported issues
• Properly document issues encountered in the field in the trouble ticket system.
• Ensure timely escalation of critical customer related issues through proper channels.
• Ensure timely resolution of customer issues.
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Skills Required:: |
Qualifications:
• Native in French. English or Spanish fluent
• Computer Science Degree/Diploma or equivalent
• 3 years of relevant working in Customer Service and Software Technical Support
• Able to explain technical information to non-technical people.
• Excellent knowledge of networking principles and the IP protocols.
• Experience with troubleshooting net work architectures
• Experience with networking equipment configuration and troubleshooting.
• Basic Mac, Linux knowledge
• Basic SQL knowledge
• Excellent verbal and written communication skills in both Italian and English
• Ability and willingness to learn new technology quickly
• A proven team player with the ability to work under pressure
• Exceptional time management and ability to prioritize duties
• Self-motivated and able to work with minimal supervision
• Any other related duties that may be assigned by management
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Language Requirements: |
English-Very GoodFrench-Very Good |
| Employment Type: |
Full Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2009-10-27 |
| Level of Education: |
Tech School |
| Years of Work Experience: |
3 to 5 Years |
| Company: |
HR Consultancy |
| Contact Name: |
HR Consultancy |
| Contact Phone: |
650437038 |
| Preferred Method of Contact: |
No Preference |
| Preferred Language of Resume/Application: |
English |
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