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| Company: |
W.L.Gore & Associates |
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| Job Title: |
German Customer Service Associate |
| Job category: |
Customer Service |
| Job Location: |
Barcelona - Spain |
| Job Reference Number: |
L4G_GCS1009 |
| Job Description: |
GORE today is an enterprise of approximately 8.500 associates in 45 locations worldwide. GORE products are designed to be the highest quality in class and revolutionary in their effects. GORE is today organized in 4 operational divisions (Medical, Fabrics, Industrial, Electronics) and has repeatedly been named among the “100 Best Companies to Work for…” in America and other countries.
The GORE culture is a model for contemporary organizations seeking growth by unleashing creativity and fostering team-work. The unusual company flat managerial structure, the diversified teams and small units with lots of room for individuality are the basis for their continued business success through innovation.
To consolidate the existing team in the WL Gore Shared Service Center based in Sant Joan Despí, Barcelona, Spain, we are currently recruiting one
German Customer Service Associate
Open communication, flexibility and initiative are key competencies.
Your responsibilities will be:
Providing superior customer service to the clients in the medical business
Order receiving and processing
Handling and processing invoices
Proactively resolving problems
Improving service level agreements (SLAs)
Providing basic product information
Supplying marketing materials
Insuring the maintenance of all ECSC Records in accordance with the Quality Record and Retention Procedures |
Skills Required:: |
Our ideal candidate is someone who:
Is native German with high level of English (another European language would be valuable)
Has previous experience in a Customer Service/Call Center/International business setting environment
Has strong organizational, problem-solving, multi-tasking skills
Has demonstrated Customer Service orientation and a proven track record of commitment to quality in a fast-paced and changing environment
Must be detail-oriented while remaining focused on the broader goals and objectives
Must be computer-literate. Experience with ERP system preferred.
Conditions:
Competitive salary based on experience
Permanent contract, Business Hours, Monday to Friday (40h/week)
Please note that only profiles fitting the above requirements will be evaluated. |
Language Requirements: |
English-Very GoodGerman-Very GoodOther: Native German |
| Employment Type: |
Full Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2009-11-03 |
| Level of Education: |
Unspecified |
| Years of Work Experience: |
3 to 5 Years |
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