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| Company: |
Cabot Microelectronics |
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| Job Title: |
Customer Quality Engineer |
| Job category: |
Engineering |
| Job Location: |
Aurora - IL Illinois - USA |
| Job Description: |
Proactively Drive Two-Way Customer Quality Communication
•Drive improvement in Customer Scorecards.
•Proactively develop plans with Account Teams to promote Quality and Operations process and product improvements to customers.
•Understand business team and functional strategic plans and initiatives to drive quality communications to the customers.
•Derive the voice of the customer regarding product, process, and quality systems and drive customer-desired improvements into CMC.
Respond to Customer Issues Regarding Product Quality And Quality Systems
•Lead investigation and resolution of product excursions.
•Provide customer communication for complaints.
•Complete corrective action reports for customer complaints.
•Serve as primary point of contact for all quality-related issues.
•Support Account Teams to follow up Quality related PCN
•Accountability for customer quality report management.
•Lead assigned customer site visits and customer on-site audit.
•Support Account Teams on customer specification reviews and recommendations.
•Complete customer control/ notification limit review.
•Coordinate with customer and CMC to develop and implement eCoA system. |
Skills Required:: |
Position Requirements Technical
Strong statistical knowledge and background related to SPC; Engineering knowledge and experience with manufacturing, quality systems, and systematic problem solving. Experience with wafer fab or fab supplier or Chemical Mechanical Planarization (CMP) a plus.
Business
Demonstrated ability to lead customer communications and positively engage with them in difficult situations; Strong understanding of CMC products and processes; Planning, prioritizing & goal setting skills; Ability to meet deadlines by creatively solving problems; Ability to work effectively in a matrix organization; Demonstrated ability to work effectively with international employees and customers; Demonstrated ability to provide direction to peers and other employees; Critical thinking skills; Demonstrated initiative, leadership, teamwork and customer oriented.
Computer
Proficient skills in a Microsoft Windows environment; Advanced skills in Excel, statistical software, Oracle ERP and LIMS a plus.
Travel - Occasionally
Educational Requirements
BS in Engineering or related technical field; 5+ years work experience in wafer fab or related manufacturing environment. With customer quality experience a plus.
Full-Time/Permanent
Cabot Microelectronics offers a world class benefits package that includes medical, dental, vision, health care & dependent care flexible spending accounts, employee assistance plan and company paid basic life/AD&D/Short Term Disability/Long Term Disability coverage. Employees seeking additional income protection may also purchase supplemental life insurance (employee & dependent) and LTD coverage. In addition to these highly competitive benefits, company employees receive generous paid time off, floating holidays and company holidays. Other benefits include on-site fitness center and cafeteria.
About the Organization Cabot Microelectronics Corporation is the leading global supplier of sophisticated polishing compounds and provider of polishing pads used in the manufacture of advanced semiconductors (chips) and rigid disks--critical components that drive today`s electronic systems from desktop and laptop computers, cellular phones and electronic games, to personal data assistants, telecommunication switchboards and the servers that power our expanding Internet world. As we continue investing in our core CMP business, we are also looking beyond the semiconductor industry to pursue our vision to be the world`s leader in shaping, enabling and enhancing the performance of surfaces.
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Language Requirements: |
English-Very Good |
| Employment Type: |
Full Time |
| Yearly Salary: |
Unspecified |
| Posting Date: |
2009-11-05 |
| Level of Education: |
Bachelor |
| Years of Work Experience: |
5 to 7 Years |
| Company: |
Cabot Microelectronics |
| Contact Name: |
Cabot Microelectronics |
| Preferred Method of Contact: |
E-mail |
| Preferred Language of Resume/Application: |
English |
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