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| Position wanted: |
Team Player |
| Job category: |
AccountingBankingCustomer ServiceFinanceHospitalityHotel IndustryMarketing/PRSupport/Help DeskTelecommunicationsTourism |
| Objective and Resume Summary: |
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Career Objective:
I would like to work in an organization where I can prove my skills and abilities through challenges and growth-enhancing activities.
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| Skills: |
Skills
I am Proficient in verbal and written Bangla and English and I can conduct Multimedia Presentations, Prepare Business Reports and Plans and I am confident in using Windows based software (MS Word, MS Excel and MS PowerPoint). I am an apt user and browser of the Internet and also I know Standard Chartered Bank Credit Cards Software (crdact, cusacci, bonacci, meracci, cuscarm, card cheque and ebbs).
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| Known languages (and levels): |
English-Very GoodArabic-A littleHindi-GoodOther: Bangla
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| Type of Employment wanted: |
Full TimePart Time
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| Minimum Yearly Salary in Numbers: |
3500 USD
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| Current Location: |
Bangladesh, Dhaka |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Masters
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Academic Records:
• Master of Business Administration (MBA) [Appeared]
-Major in Tourism & Hospitality Management
-Faculty of Business Study, University of Dhaka.
-Result: CGPA-3.50(Up to 1st Semester; in scale of 4.00)
• Bachelor of Business Administration (BBA)
-Major in Accounting & Information Systems.
-Faculty of Business Study, University of Dhaka.
-Result: CGPA-3.07 (in scale of 4.00)
• Higher Secondary Certificate (H.S.C)
-Passing Year: 2002 ; Group: Business Study
-College: Jessore Cantonment College ; Board: Jessore
-Result: 1st Division [Obtained 81.8% marks]
• Secondary School Certificate (S.S.C)
-Passing Year: 2000 ; Group: Business Study
-College: BAF Shaheen School, Jessore; Board: Jessore
-Result: 1st Division [Obtained 82.9% marks, Achieved 15th Place in combined merit list]
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| Work History & Experience: |
| Years of Work Experience: |
Less than 1 Year |
Work Experiences:
Present
Standard Chartered Bank (Call Center), Dhaka, Cards Department
Customer Service Representative (CSR)
• Consult with customers about product or service needs or their wants.
• Analyze what the customer says; their wants and needs then tailor it.
• Troubleshoot products and services to best fit their needs and expectations.
• Receive customer calls of requests for products and services.
• Investigate what products and services the customer will need even if they may not know what they need. Probing as to what they want and present what and present what they feel they may need dependent on their needs and wants.
• Middle liaison between the relevant departments of Bank(s) and the customer.
• Testing of new products by outbound calls.
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