Planning to move back to Mauritius after residing in Canada for the past 37 years. Looking to place a good career with a solid back ground in computers. I am hoping to find an excellent position before making the move back to Mauritius Island.
Computer Skills:
Languages and Software
HTML, Microsoft Office 2003 & 2007, Lotus Notes / Lotus 123, Citrix Metaframe, Main Frames
Operating Systems
DOS, Windows 3.1, 95, 98, NT, 2000, and XP, Windows Server 2003
Languages: English and French (Bilingual)
Education:
St. Clair College of Applied Arts and Technology
Diploma: General Computers & Business Administration
Windsor, Ontario
W.D Lowe Secondary School
Diploma: OSSD
Windsor, Ontario
Prince Edward Public School
Windsor, Ontario
Employment History:
January 2008 to Toyota – North American Operations
Present Senior IT Support Analyst – Working from Home
Responsibilities: - Answer and record incoming problems, or requests and update customer cases, following Help Desk management applications.
- Record, resolve or escalate customer requests or problems in accordance with Standard Operating Procedures and pre-defined case recording or escalation guidelines.
- Review and actively pursue a resolution to all cases daily as a Help Desk Professional or where the case is referred.
- Notify customers of scheduled outages, known problems and other updates to distribute information and optimize revenue.
- Research, resolve and responds, in accordance with Standard Operating Procedures, to all requests and contacts received via telephone, mail, chat and email.
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November 2006 to Hewlett Packard U.S & Canada
September 2007 Hewlett Packard TCO Approval Manager
RevGen Coordinator Hewlett Packard
French Canadian Support – Transition / Team Lead
Help Desk Technical Support
- 11 months experience in TCO and exceptional at TCO process
- Working as the TCO Approval Manager with 70 CMs
- Giving our FLAs need based options for sales
- Contextual selling implemented to all FLAs
- Encouraging FLA’s to become trusted technology consultants
- Increasing the overall floor performance by experiencing and thereby CSAT
- Increasing revenue
- Training new FLAs before coming to the production floor for all product lines
- Increasing the overall floor performance by experiencing and thereby CSAT
- Increasing revenue
- Training new FLAs before coming to the production floor for all products
Feb 1999 to Nov 2006 Siemens Canada
Purchasing Manager Global Operations
- Working as the Purchasing Manager for Siemens Canada
- Reporting directly to the President with all Statistics on Month end expense and purchasing reports
- Functions include international market analysis; internal Siemens demand analysis, global demand pooling, supplier selection, and negotiation of price, terms and conditions, to maximize contribution to operating profit and business objectives
References: Available upon request
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Skills:
Computer Skills:
Languages and Software
HTML, Microsoft Office 2003 & 2007, Lotus Notes / Lotus 123, Citrix Metaframe, Main Frames
Operating Systems
DOS, Windows 3.1, 95, 98, NT, 2000, and XP, Windows Server 2003
Known languages (and levels):
English-Very Good
French-Very Good
Hindi-Good
Type of Employment wanted:
Full Time
Minimum Yearly Salary in Numbers:
45000 USD
Current Location:
Canada, Ontario, Windsor
Education & Experience
Education History, Qualifications & other additional information:
Level of Education:
College
EDUCATION:
St. Clair College of Applied Arts and Technology
Diploma: General Computers & Business Administration
Windsor, Ontario
W.D Lowe Secondary School
Diploma: OSSD
Windsor, Ontario
Prince Edward Public School
Windsor, Ontario
Work History & Experience:
Years of Work Experience:
7 to 10 Years
Employment History:
January 2008 to Toyota – North American Operations
Present Senior IT Support Analyst – Working from Home
Responsibilities: - Answer and record incoming problems, or requests and update customer cases, following Help Desk management applications.
- Record, resolve or escalate customer requests or problems in accordance with Standard Operating Procedures and pre-defined case recording or escalation guidelines.
- Review and actively pursue a resolution to all cases daily as a Help Desk Professional or where the case is referred.
- Notify customers of scheduled outages, known problems and other updates to distribute information and optimize revenue.
- Research, resolve and responds, in accordance with Standard Operating Procedures, to all requests and contacts received via telephone, mail, chat and email.
-1-
November 2006 to Hewlett Packard U.S & Canada
September 2007 Hewlett Packard TCO Approval Manager
RevGen Coordinator Hewlett Packard
French Canadian Support – Transition / Team Lead
Help Desk Technical Support
- 11 months experience in TCO and exceptional at TCO process
- Working as the TCO Approval Manager with 70 CMs
- Giving our FLAs need based options for sales
- Contextual selling implemented to all FLAs
- Encouraging FLA’s to become trusted technology consultants
- Increasing the overall floor performance by experiencing and thereby CSAT
- Increasing revenue
- Training new FLAs before coming to the production floor for all product lines
- Increasing the overall floor performance by experiencing and thereby CSAT
- Increasing revenue
- Training new FLAs before coming to the production floor for all products
Feb 1999 to Nov 2006 Siemens Canada
Purchasing Manager Global Operations
- Working as the Purchasing Manager for Siemens Canada
- Reporting directly to the President with all Statistics on Month end expense and purchasing reports
- Functions include international market analysis; internal Siemens demand analysis, global demand pooling, supplier selection, and negotiation of price, terms and conditions, to maximize contribution to operating profit and business objectives
