Experienced and versatile young manager accustomed to working on own initiative in a variety of disciplines. Excellent communication skills with positive and cheerful approach even under pressure. A team player with commitment, focus and enthusiasm.
Skills:
Facilities, Management, Coordinator, Support, Cleaning, Training
Known languages (and levels):
English-Very Good
French-A little
Russian-A little
Other: Polish - mother tongue
Type of Employment wanted:
Full Time
Minimum Yearly Salary in Numbers:
22000 GBP
Current Location:
UK England, England, Chester
Education & Experience
Education History, Qualifications & other additional information:
Level of Education:
Bachelor
University of Hotel Industry, Gastronomy and Tourism (Warsaw, Poland)
Bachelor Degree 2001 – 2004
XVIII High School J. Zamoyskiego in Warsaw, Poland
Mature Exams (equivalent to A Levels): 1996 – 2000
2 written exams:
• Polish Grammar and Literature – A
• English as a Foreign Language – A
3 oral exams:
• Polish Literature - A
• English as a Foreign Language – A
• Geography – A
Building Incident Controller Training – Monteray In-house Training 2007
IOSH Supervising Safely – CHSS 2007
Fire Warden Training – Accenture 2007
Customer Service Training – Monteray In-House Training 2007
Cleaning Centre Of Excellence – Carillion In-House Training 2008
Time and Attendance Performance Training – Carillion In-House Training 2009
IT Oracle (including I-procurement, Accounts Payable and People Management), Concept, Maximo and other Citrix Neighbourhood databases (Purchase Orders, Annual Leave and Absence, Payroll), VCS (Visitors System), PMS Opera, PMS HotelPerfect, Microsoft Office, Internet Tools
Work History & Experience:
Years of Work Experience:
No experience
Carillion Services Limited – Harplands Hospital (Stoke-on-Trent, UK) Nov 2008-present
Position: Facilities Coordinator/Office Manager
Providing Operational Support for Facilities Management Office and interacting with stakeholders around performance development of all the departments. Managing a small helpdesk team and escalating individual performance issues. Ensuring that local queries are resolved quickly and efficiently through the helpdesk; to include monitoring and improving KPI statistics. Responsible of review of the Concept system and implementing the best practice at Harplands Hospital. Setting up and maintaining contract files and records and supporting Finance Manager in finance admin, invoicing and payroll administration. Controlling & Monitoring Accounts Payable. Managing and ensuring the target delivery of Minor Works alongside Estates Manager. Raising purchase orders for all departments, liaising with Finance Shared Service and rectifying any PRT issues to ensure all suppliers are paid promptly. Co-ordinate Safety Action Groups, inductions, security passes for all Facilities staff in area of responsibility. Supporting delivery of Health and Safety policy and standards acting as a Deputy Health and Safety representative and Fire Warden for the site. Controlling all third party activities on sites ensuring safe methods of working, permits to work, method statements etc are issued and received. Champion of the Time&Attendance project, acting as a key lead.
Monteray Carillion South East (London, UK) Sept 2007-Nov 2008
Position: Facilities Coordinator
Providing Operational Support for Facilities Management Office in BT Worldwide Head Quarters (4400 m2).
Responsible for performance reviews of all departments. Playing a highly active role in the smooth running of the busy Facilities Helpdesk whilst providing informative support regarding Facilities Operations and Variable Works (e-builds, NoWs) to BT customers and contractors. Co-ordinating, dispatching and monitoring jobs to ensure KPIs are met for the Housekeeping, Reactive Maintenance and Engineering Teams. Responsible for payroll (fortnightly and monthly for a total of 48 people) within strict deadlines. Building and maintaining the business relationship between Monteray and OTIS to ensure smooth operations of 23 lifts whilst overlooking the contract.
Lead Role: Training Coordinator – Responsible for organising and co-ordinating training for Monteray staff in BT Centre, liaising with Training Manager for Monteray South East, liaising with Department Managers to ensure the correct level of training is provided for their staff, delivering induction and Tool Box Talks.
Monteray Carillion South East (London, UK) Nov 2007
Position: Housekeeping Manager (1 month Secondement)
Managing a team of 28 people on a shift pattern between 05.30 – 23.30 and ensuring the smooth & efficient running of day-to-day operations within the Housekeeping Department. Working alongside the Carillion Project Manager trouble shooting, team building and re-structuring the department in a process of services development. Independently handling the interviewing, recruiting and HR procedures for new starters and leavers. Liaising extensively with the recruitment agency discussing the commission levels for agency staff and transfer fees, ensuring suitable cover for the team to meet the high performance levels required in the BT building.
Monteray Carillion South East (London, UK) Apr 2007- Aug 2007
Position: Receptionist
Providing excellent customer service for guests, contractors and staff, handling complaints, checking guests/functions in/out, making pre-bookings for visitors to ensure smooth check-in & taking full ownership of Shift Procedures within the Reception area.
Macdonald Aviemore Highland Resort (Aviemore, Scotland) Aug 2006- Feb 2007
Position: Receptionist - shift leader
Working alongside Duty Manager to ensure the best service for four hotels and lodges, handling cash, departmental floats and keys, checking guests/functions in/out, preparing and checking any bills for guests and conferences, responding to and transferring phone calls for the resort, making reservations, responsible for shift procedures, team relationships and training new members of staff.
Best Western Gipsy Hill Hotel (Exeter, Devon, UK) Jan 2006- Aug 2006
Position: Receptionist
Managing all the shift procedures while working independently. Answering and handling all the phone enquires, making private/group reservations, preparing bills invoices, cash handling, preparing daily reports for the Operations Manager.
Great Western Hotel (Exeter, Devon, UK) May 2005- Jan 2006
Position: Senior Barmaid
Opening and closing procedures, taking orders and serving food and drinks, training new members of staff, stocking up the bar, running the cellar, responsible for wine cellar, changing barrels and preparation of the beer to ensure the best quality, handling cash, reporting daily to the owner/hotel manager.
Podewils Castle Hotel (Krag, Poland) Nov 2004-Apr 2005
Position: Junior Operations Manager
Responsible for the smooth running of the restaurant, kitchen, bar and reception areas including maintenance. Preparing, sending and receiving deliveries for all the departments. Creating rotas for all hotel staff, collating sales reports and handling cash .cooperating with accounts and marketing departments, reporting daily to General Manager/Owner. Co-ordinating functions and conferences to ensure highest quality service.
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