I am looking to move to Bulgaria, to be closer to my Fiancee`s Family in Montana.
I see myself as a very reliable staff member always keen on meeting new people and learning new skills in order to improve my knowledge of any working environment. I find myself calm and composed in all situations and always willing to provide help to others to insure job is done correctly and efficiently. I have always been a quick learner and have only needed to be told once how to do a job on some occasions I have even improved the way a job or routine is done in order to maximize its effectiveness. With my skill, qualifications and general love of computers I find it easy to work with any system or program.
I am now seeking a permanent role in Bulgaria. I want to dedicate myself to a job opportunity that will offer me a growing career within an office environment.
BTEC Advanced Computing, Maintenance and Repair Grade 1 pass
Under 21s computing presentation
Hardware Best runner up
Software 7th place
Microsoft Excel Professional
Microsoft Excel Formulas
Microsoft Access Form Creation only
RTITB Counterbalance FLT
RTITB Reach FLT
FLT Maintenance and battery changing
Full First aid Retail and Warehouse
LOLLOP Training
BWS Retail License
Food hygiene and safety Retail
Duty Management Trained with the Co-Op
Work History & Experience:
Years of Work Experience:
5 to 7 Years
Dates Employer Position
April 2007 Present Remploy Ltd Projects/Claims Officer
Customer Service for Candidates and Employers
Purchase Orders
o All Services
o All Products
Giro Payments
o Safe Lock up
o Printing
o Sending
Report Creation for:
o Database Status
o Call Performance
o Performance Logs
o Contract Progress Reports
o Candidate Status Reports
o Progression Reports
o Sustained Reports
o Management Reports
o Performance Monitoring
Staff Training
o Projects
o Procedures
o Health & Safety
o Fire Evacuations
o Manual Handling
Processes and Database creation for:
o Mass Databases (2000-3000 Candidates)
o Complex Pivots Tables
o Form Design
o Flow Charts
o Advance Formulas
Auditing and Archive Maintenance.
o Data Efficiencey
o Quality Control
Working to strict deadlines
o Problem Solving
o Progress Tracking
o Completion Time Evaluation
Research
o Commercial
o Product
o
Technical Assistance
o General Computer Assistance
Commercial Negotiations
o Employer Participation
Liaising with the Department of Working Pensions and Job Centre Plus.
Dealing with Official Governmental Documents.
Data Protection and Security.
Dates Employer Position
July 2006 April 2007 Heli-beds Sales Assistant
Dealt with all customer service and sales
Booked on invoices and dealt with complaints
This role also involved dealing with stock rotation and stock takes and incoming and outbound deliveries
Dates
Employer
Position
7th April 2006-
July 2006
Mid Countries Co-Op
Duty Manager
Handling incoming calls from customers, suppliers and management.
Organizing staff and enforcing rotas to improve daily routines, handling all deliveries, cash handling, safe and till checks.
Implementing discipline and suspension where needed, legal checks, stock rotation, gap scans, inventory and replenishment, calling though weekly and monthly sales.
Working to deadlines, raising sales, store presentation, improving moral and liaising with management, primary key holder, locking up, lottery signing on and off, cash lifts, staff searches, checking and acting on emails.
Organized a whole rota for every area and task needed to complete the my shifts daily deadlines and KPIs also changed the way the warehouse was set up for easier movement and storage
Dates
Employer
Position
30th September 2005-
5th December 2005
ACR Logistics
Customer Service/Call Centre
Handling incoming calls from customers in a professional manner - 60 to 120 per day.
Booking on mobiles and phone accessories for repair and upgrades.
Dealing with customer escalations and general queries.
Canceling jobs and booking jobs on to the system whilst offering technical advice to all customers.
I helped bring in a customer information system which involved both hardcopy and a computerized database with contract history, which made it easier to keep track of a customers status
Dates
Employer
Position
2nd February 2005-
8th June 2005
Jessops (UCL)
Customer Services
Booking in faulty stock, sending stock out to clients, data entry of all stock and categorizing into relevant groups, contacting clients to arrange deliveries
Helped created a data base on Microsoft Access to organize the entire stock in customer service department making it easier to located and allocate, Bought in a labeling system for easier location as barcode and model number checks were to timely.
Dates
Employer
Position
February 2003-
Road Pro Ltd
FLT Driver/Customer Services
January 2004
FLT Driving, product order and client referencing, product picking and packaging for transit.
Attending show events to promote latest and most popular products.
I help to bring in a new picking system to improve on speed and accuracy.
Dates
Employer
Position
December 2001-
December 2002
Argos
Goods in Operative
Loading, off loading Lorries and completing delivery documents.
I help out in all other departments for extra hours and experience.
Dates
Employer
Position
August 2001-
December 2001
Wincanton Logistics
Warehouse Operative
Picking and packing using a lollop truck helped the team bring in a pick by line system and debated for more accurate pick prints and timed orders.
Dates
Employer
Position
September 2000-
August 2001
Bicester Business Computers
Maintenance & Repair Technician
Maintenance and Repair of customer computers, upgrades on request.
Talking to customers face to face and also on the phone offering technical advice on software and how to set their system working efficiently and how to use the other hardware and software provided.
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