• Diverse experience in people management, general ledger, personal computer and the Internet
•Exceeded established department productivity goals 16% through development / implementation of best practices to increase employee output, communication of corporate objectives and introduction of compensation plans to reward high-performing individuals
•Collaborated with key members of the finance and information technology departments to develop and implemented new strategic approach in resolving customer difficulties in a expedient and tactful manner
•Possess strong communication, customer service and organizational skills, which increased customer satisfaction from 85% to 98% and realized 100% on-time delivery of assigned projects
•Organized, creative, motivated, flexible and dependable employee able to work independently within a team-oriented environment as a result in fulfillment of quality and bottom-line objectives
•Consistently recognized by management for outstanding job performance, training and technical skills including quality of work
Skills:
Manager, Customer service representative, Operational clerk, Banking, Administration
Known languages (and levels):
English-Very Good
Spanish-A little
Other: Tagalog
Type of Employment wanted:
Full Time
Minimum Yearly Salary in Numbers:
50000 USD
Current Location:
USA, CA California, Upland
Education & Experience
Education History, Qualifications & other additional information:
Level of Education:
Bachelor
2001 – 2005 University Of Phoenix: Phoenix, Arizona
Bachelor of Science Degree in Business, Graduated August, 2005
Work History & Experience:
Years of Work Experience:
More than 15 Years
Jan 2005 –Jan 2009 Unisys Corporation; El Segundo, California
Check Processing Manager/Supervisor of Staff
Feb 1997 –Jan 2005 Union Bank Of California; Monterey Park, California
Item Processing Team Lead & Master Terminal System Analyst,
Nov 1988 – Feb 1997 Union Bank Of California; Monterey Park, California
Item Processing Specialist III, Technical Support Specialist
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