Objective:
Seeking for an Office Assistant position in a growth-oriented company, where I can utilize my administrative and analytical skills and acquire new abilities.
Qualification Summary:
More than 10 years experience in office environment. Able to relate well to the public, in person and on the telephone. Diplomatic, tactful, creative, discreet, flexible, resourceful, dependable, well-organized, friendly, emotionally mature and professional. Strong ability to work effectively with multiple supervisors, balance and prioritize multiple requests. Capable and practiced in handling complex and/or multi-faceted tasks. Extremely knowledgeable in office administrative and time management. Good organizational skills. Computer literate - well-versed with Windows, word processing (preferably MS Word), spreadsheets (pref. Excel), desktop publishing, and database management.
Skills:
Administrator ,Administrative Support Service Specialist , Front office clerk, Accounting,Travel/hotel
Known languages (and levels):
English-Very Good
French-Good
German-A little
Spanish-A little
Hindi-Very Good
Other: •Fluent Gujarati (Spoken).
Type of Employment wanted:
Internship
Minimum Yearly Salary in Numbers:
20000 GBP
Current Location:
UK England, London, South East London
Education & Experience
Education History, Qualifications & other additional information:
Level of Education:
College
Qualifications:
•July 2006 - French level two – Listening, Speaking, Reading & Writing -12 Credits
•October 2005 - IATA BSP - UK Training Seminar. Billing & Settlement Plan (BSP) Procedures & Accounting Methods.
•August 2005 French level one – Listening, Speaking, Reading & Writing - 9 Credits.
•July 1993 BTEC First Certificate in Travel & Tourism.
•July 1991 BTEC First Certificate – Business Finance.
•July 1990 City & Guilds of London Institute Certificate in Travel Agency.
•July1989 General Certificate of Secondary Education – United Kingdom
Training:
•December 2005 - Hotel Sales Specialist Travel Agent Training Program - Marriott Hotels.
•August 1995 - Selling Skills - Jet Airways.
•February 1994 -GALILEO Course.
•September 1993 -WORLDSPAN Conversion.
•March 1992 - Telephone Techniques Associations of British Travel Agent – ATBA.
•August 1991 - SABRE Course – American Airlines
•ISCAT - Accounting system.
•ATOT – Accounting system.
•TRAMS – Accounting system.
•Microsoft Outlook
•MS Word.
Work History & Experience:
Years of Work Experience:
More than 15 Years
Work Experience:
February 2009 – Present – Front Desk Assistant / Reservation – Comfort Hotel Heathrow Hayes, England
Using in-house OPERA Reservation system at Comfort Hotel Heathrow
• Maintain an inventory of vacancies, reservations and room assignments
• Register arriving guests and assign rooms / Check out guest.
• Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests` complaints.
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized / manual systems
• Present statements of charges to departing guests and receive payment.
• Groups reservations/ filing checking with room allocation
February 2008 – January 2009 –Administrative Support Service Specialist – BCD Travel Mississauga, Canada
• Answering telephones and intercoms, taking messages, responding to inquiries, giving directions to centre, providing comprehensive administrative support to centre staff and management.
• Assisted with User login – create new user and delete terminated employee profiles and review reports to identify loaded errors.
• Data entries of VIP travel bookings worldwide (Air/ hotels/Car hire/rail etc). Handled daily staff scheduling travel plans within the department.
• Other responsibilities: processing maintenance requests substituting for manager and supporting staff as needed.
• Assisted in opening and/or closing of the facility at the beginning and/or ending of each day as needed.
• Organized, publicized, and registered staff for workshops, staff development. Other tasks as requested.
July 2006 – January 2008 Administrator Supervisor - BCD Travel, (The Travel Company) Maidenhead, England
• Managed a team of four employees in a busy administration department.
• Clipbook Administrator/ Account Maintenance – Various accounts. Updated clients booking travel arrangements (Air, Rail, Car hire, Ferries and Hotels).
• Updated all travel agents and airline master files within the company. Negotiated with international airlines and hotels obtained contracts.
• Resolved customer queries and handled complaints. Handled and balanced Cash \ Cheque and bank transfer from clients / suppliers daily.
• Data entry of client’s personal information and suppliers onto the back office accounting system.
• Increased Revenue and exceeded all sales targets through various promotional tools.
• Assisted with the development and implementation of new systems and training staff .Supported travel service representative.
April 2000 – June 2006 Administrator - The Travel Company Maidenhead, England
• Sorted daily mail and receipt of cash and cheques
• Answered incoming telephone enquires / clients mail shot
• Produced BSP airlines report via BSPLink and rail report.
• Assisted the customer services team by responding to both incoming calls and written correspondence by mail an email
• Maintained suppliers and clients accounts in the database and amending the system booked records
• Kept an appointment system, arranged one to one meetings for our clients and consultants, co-ordinated in house seminars and organised group work projects
• Made and confirmed travel arrangements for VIP clients (Air, Rail, Car hire, Ferries and Hotels)
• Acquired excellent customer service skills
May 1998 – April 2000 Administrator, Customer Services - Hayes and Jarvis Hammersmith, England
• Made and confirmed reservation for accommodation and airlines, using telephone, faxes, email and computers (Air , Hotels, Cruises, Packages Tours Worldwide)
• Liaised with airlines regarding scheduled changes and cancelled flights
• Released flight manifest to airlines – allocation
• Analysed availability and incorporated promotions to increase sales
• Acquired excellent customer service skills
• Amended clients and agents booking records
October 1991 – May 1998 Reservation and Ticketing Agent – Jetair UK Ltd Hammersmith, England
• Assisted with clients enquiries by telephone and in person
• Booked computerised reservations using Sabre, Galileo and World span for Air and Hotel only
• Amended clients and agents booking records
• Liaised with airlines regarding schedule changes and cancelled flights
• Calculated IATA fares - Produced, checked and issued tickets (computerised and manual)
• Worked at the ticket desk and assisting clients and agents with any problems and queries
• Conducted pre flight and hotel reservation check of clients confirmation
Local State & City Job Search for Alabama, Arizona-Maricopa County, Arkansas, California- Los Angeles/Orange County, Colorado, Connecticut, Florida-Miami-Dade, Georgia, Illinois, Cook County, Iowa, Kentucky, Maryland, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas- Harris/Dallas County, Virginia, King-Washington..
