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| Position wanted: |
Help Desk Support Specialist / IT |
| Job category: |
AdministrativeComputerInformation TechnologyInternetSecuritySupport/Help Desk |
| Preferred Location: |
Canada |
| Preferred City-State/County: |
Toronto - Ontario |
| Objective and Resume Summary: |
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Objective : To obtain a responsible and challenging position with a progressive company where my work experience will have valuable application and utilization of my opportunity for advancement.
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| Skills: |
Teamwork, People Skills, Communication, Maintained Customer Satisfaction, Identified Problems, Hands on Support, Time Management. |
| Known languages (and levels): |
English-GoodSpanish-Good
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| Type of Employment wanted: |
Full Time
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| Minimum Yearly Salary in Numbers: |
290000 USD
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| Current Location: |
Canada, Ontario, Brampton |
| Education History, Qualifications & other additional information: |
| Level of Education: |
College
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Education Yorkville College Toronto, On
Network Administrator And Security (diploma) 2009
Languages
English, Spanish
Detailed Study
Network Administration and Security :
Project Management
Cisco Certified Network Administrator (Ccna)
CompTia A+
CompTIA Linux+
CompTIA Network+
CompTIA Security+
Microsoft Certified IT Professional (MCITP): Server Administrator
Microsoft Certified Technology Specialist (MCTS) Certifications for Microsoft SQL Server 2008
Microsoft Certified Technology Specialist (MCTS): Windows Server 2008 Active Directory, Configuration
Microsoft Certified Technology Specialist (MCTS): Windows Server 2008 Network Infrastructure, Configuring
Microsoft Certified Technology Specialist (MCTS): Windows Vista, Configuration
References Available upon request
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| Work History & Experience: |
| Years of Work Experience: |
3 to 5 Years |
Accomplishments
Teamwork, People Skills, Communication, Maintained Customer Satisfaction, Identified Problems, Hands on Support, Time Management.
Experience A La Carte IT Toronto, On
Help Desk Specialist Feb-July - 2009
Leading to provide tech support for clients regarding system issues,
Installation issues.
Designated to deal with all clients in surrounding countries.
Maintained customer satisfaction with fast and effective technical support.
Managed customer online support requests and issues.
Protection and data issues for all desktops, laptops and servers.
Worked Closely with help desk team
Provided hands-on support to end users with hardware and software problems including connectivity, updates, configurations and printing issues.
Ÿ Interface between technicians and employees to identify problems and solve them.
Ÿ Supported : Windows 98, 2000,2003,XP,Vista,Windows
7,Windows, Server 2003, Windows Server 2008 & MAC OSX
Lancia Tile Limited Toronto, On
Tile Setter 1999-2003 2005- 2008
Completed tile installation projects from architectural plans
and specifications.
Provided special services to customer and personal.
Maintain in contact with customer`s and coordinating with others,
express ideas clearly when speaking or written.
Followed guidelines to arrange objects or action in a certain order.
Worked with little supervision.
Self-Employment Brampton, On
Disk Jockey (DJ) 2002 to 2008
Played music at parties such as Communions, Confirmations, Weddings,
Christmas, New Years and Birthdays.
Technical Skills were needed on setting up equipment, wiring and
troubleshooting.
Extremely responsible and organized.
Business skills were needed when dealing with clients, being punctual,
answering questions & answers.
Canadian Tire Brampton, On
Automotive Mechanic 2007 – 2007
My responsibilities included completing frequent oil changes, repairing tires
etc. Training fellow co-workers.
Computer skills were needed day-to-day operations.
Took First Aid course St. John Ambulance. Ability to maintain effective relationships with team members and customers; this included good communication and interpersonal skills.
Proven ability to work independently with minimal supervision, this included organization, time management and problem solving skills.
Demonstrated initiative in recognizing opportunities for improvement and efficiency.
Learned and shared knowledge to complete daily maintenance & repairs.
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