Personal Profile:
A very enthusiastic and self-confident individual, who always strives to achieve the very highest possible standards in any environment, in addition to excellent experience in financial services industry I have proven leadership qualities, sales, communication and organisational skills. I am able to excel within team environments and also use my own initiative.
I believe I can make a valuable difference and would like to use my skills and experience to make a positive contribution and add the value to your business.
Skills:
Internal Sales Consultant, Paraplanner, Customer Care Manager, Senior Receptionist
Known languages (and levels):
English-Very Good
German-A little
Russian-A little
Other: Slovakian, Czech, other slavic languages
Type of Employment wanted:
Full Time
Minimum Yearly Salary in Numbers:
23500 Euro
Current Location:
UK England, London, North London
Education & Experience
Education History, Qualifications & other additional information:
Level of Education:
Unspecified
Education:
1995-1999-Comprehensive Secondary Technical College Trnava,Slovakia
The leaving examinations from: Slovak language, Economics, Technology, English language
Additional skills, trainings, certificates:
CF1, CF2 and CF3, CF4 exams Pass
Currently studying for CF5
Apprenticeship Certificate in Contact Centres/ NVQ Certificate
Professional Sales for everyone
Rights and Responsibilities
Basic Management skills/ Financial admin
Interview and selections skills
Languages:
Fluent in English, Slovak and Czech
Basic knowledge in German and Slavic languages
Work History & Experience:
Years of Work Experience:
5 to 7 Years
Employment
July 2008 – present Internal Sales Consultant – The Hartford
•Working with sales consultants growing and maintaining their business through outbound telephone calls
•Developing sales ideas to use with IFAs within the sales consultant territories
•Working closely with the IFAs on how to present our investment solutions to their clients
•Using a range of sales skills in order to sell to a wide range of IFAs
•Setting and exceeding sales targets with my sales consultants
•Focusing on achieving personal targets and sharing ideas within the team on how to grow the territories
•Planning and organizing daily activities to ensure all sales consultants get a fair share of my time
•Keeping up to date with the market trends and legislative changes
June 2007 – July 2008 Sales Advisor – The Hartford
•Working closely with internal sales consultants
•Answering technical queries and producing illustrations for IFA’s and SC’s which meet strict set deadlines
•Respond to e-mail queries and manage the sales support inbox
•Providing technical information about our products
•Building relationships with IFA’s and SC’s via telephone and e mail
March 2007 – June 2007 Fulfillment Assistant – The Hartford
•Daily fulfillment of documents for the IFA’s, sales consultants and Head Office in Dublin
•Sorting and distributing the incoming post, stock replenishment
•Covering reception
•Ensuring all documents and literature are delivered to set timescales
Oct 2006 – March 2007 Branch Administrator – ISM Solutions
•Liaising with management and IFA’s to ensure the efficient processing of new business.
•Handle orders and deliveries, post in/out of the office
•Quality checking, business completion (Issuing – outstanding business completion)
•Communicating with transferring schemes to ensure the quick turnaround of business
•General administration and office duties
March 2006 - October 2006 Member Service Manager – Fitness First Bloomsbury
Manage members care
•Provide quality member service through front desk and the club
•Handle and fully resolve customer complaints and cancellation requests
Manage Front Desk and Front Desk Team
•Manage recruitment process, performance and develop employees
•Train, coach and motivate team
•Communicate effectively in the workplace including regular, document departmental meetings
Manage Retail Revenue
•Collect membership arrears
•Over achieve retail revenue budget and meet and exceed targets
•Ensure daily takings are reconciled and banked
•Control front desk expenditure and retail stock
Feb.2005 - March 2006 Senior Receptionist-Fitness First Gracechurch Street
•In charge of front desk duties including member interaction, phone enquiries, stock ordering and control
•Using my initiative to increase sales revenues by organizing promotions
•Very friendly with all the members and always on hand to answer any questions or query they may have.
July 2004 - Nov.2004 Animator/entertainer
Summer season in Cyprus 5star Le Meridien Limassol spa and resort hotel organizing events for guests and their children
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