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| Position wanted: |
Administration/customer service |
| Job category: |
AdministrativeAirportAnimationAutomotiveComputerCustomer ServiceEntertainmentHotel IndustryHR/RecruitmentInternet |
| Preferred Location: |
Dominican Republic |
| Preferred City-State/County: |
Punta Cana |
| Objective and Resume Summary: |
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| Seeking a customer service/aministration position corporation an opportunity for advancement to manager based on skills and job performance |
| Skills: |
customer service manager/supervisor, adminstrator |
| Known languages (and levels): |
English-Very GoodFrench-A littleSpanish-A little
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| Type of Employment wanted: |
Full Time
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| Minimum Yearly Salary in Numbers: |
25000 GBP
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| Current Location: |
UK England, London, South East London |
| Education History, Qualifications & other additional information: |
| Level of Education: |
College
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Applications
Microsoft Windows 95, 98, and 2000. MS Internet Explorer, and Adobe. Outlook and Outlook Express.
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| Work History & Experience: |
| Years of Work Experience: |
7 to 10 Years |
Experience Feb 05- May 09 LaserLife Ltd London Bridge
Operations Controller / Senior Customer Service Advisor
Second in line to the MD.
First point of contact for 15 engineers
First point of contact for customers via email fax or phone.
Customer Service- logging the calls, booking the engineers, Sending engineers to the sites, rescheduling callouts, answering all general queries.
First point of contact for all engineers via work mobile
Allocating all calls to the engineers
Ordering all parts for the engineers/ Stock and Callouts via our warehouse or 3rd party
Dealing with all Suppliers
Sending monthly callout reports to our senior accounts
General sales support to all account managers
PA to a senior account manager- customer care calls, sending out maintenances agreement quotes, sorting out contract renewals
Knowledge of Sage, SME and Outlook, ACT & SELECT.
Ordering all Stationary
Petty Cash
Aug 04- Feb 05 Temping For Advanced Appointments
Dec 03- Aug 04 Anchor Care London Bridge
Co-ordinator
Managed a small team of care workers who help the elderly clients in my area (Soho), who are referred, to me either privately or by the local authority.
Organized meetings.
Inputting accurate client referral and new care worker details onto the in-house database
Organised the care workers pay weekly (timesheets).
Ordered all office stationary
Recruited care workers for my patch
I made sure that all relevant information regarding clients was recorded and/or reported to either social services or the clients’ next of kin.
Jan 03- Dec 03
Temping For Adecco And St Pancras Housing Association (Euston)
Adecco: Bartlett Scott Edgar: Project co-ordinator
Organising the sending out of application packs to graduates wanting to join the security service.
Answered any queries regarding MI5 recruitment.
Sending out letters to graduates with test centre details
Organising test centres
St Pancras Housing: Call Centre Operator
Taking calls from tenants wanting repairs on their homes and inputting the repairs onto the in-house database.
Organising the repairs via phone and fax to contractors
Follow-up on all repairs
Organising sending out satisfaction letters to all tenant after all repairs are complete
July 02- Dec 02 Audi Finchley Rd
Service Administrator/ Receptionist
Working within a busy department, receiving all calls directed to the service team, booking vehicles in for repairs or service.
Updating customer and vehicle details onto the system.
Allocating loan vehicles and collection and delivery service to customers.
I learnt full knowledge of Kerridge, raising WIPS and job cards for my allocated technician.
I also was responsible for invoicing internal jobs, inputting all completed vehicle services onto a database, which was also linked to AUDI UK.
End of day banking.
July 01 – May 02 BMW Sytner City, Clifton St
Service Operator
Working within a small but busy team in the service department, receiving calls from BMW owners wanting to have their cars serviced. I have to have excellent customer service skills as I have to tell a lot of prestigious clients that their cars cannot be serviced straight away. Once I have reserved a car for a service, I then have to allocate each reservation to a team in the body shop department who would then service the car. I also have to make sure that the clients who have requested a courtesy car or for their car to be collected and delivered back to them, do receive that service.
Sept 2000 – June 2001 Dial-a-phone Ltd Kentish Town
Telesales Operator
Working as part of a large team in a busy call centre environment. Working from a large database, contacting prospective customer via the telephone. Due to the nature of the work I had to work to tight deadlines and adhere to strict targets. I had to acquire a sound knowledge of the product I was selling to enable the customer to trust me with their credit details. I attended regular training sessions on customer services and sales techniques, which taught me that perseverance is important in sales. I also acquired knowledge of working with computers and gathering information from a database. Liase with staff at all levels.
July 1999 – May 2000 W.H. Smiths Oxford Street
Sales Assistant/Customer Services
I was responsible for the book department that also teamed up as the customer services department. I had to deal with all customer complaints, and was also responsible for restocking and the ordering of the books. Whilst my time at W.H. Smith I acquired a sound knowledge of all books and their authors. I was also required to learn all aspects of the other department, as it was important to work as part of a small team and to have good communication skills.
July 1998 – May 1999 River Island Croydon
Sales Assistant
It was my responsibility to ensure the shop floor was kept tidy and to offer help to customers if they needed it.
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