Education History, Qualifications & other additional information:
Level of Education:
College
Work History & Experience:
Years of Work Experience:
7 to 10 Years
University of Michigan Hospital Patient Services Assistant 5A Ann Arbor, MI
December 2007 - Current
Providing support to nursing staff, patients, and physicians. Ordering and stocking clerical and patient supplies for the unit. Maintaining on-call paging list of physicians for unit based serves. Delivering mail to patients and staff. Delegating and catering unit potlucks and bake sales. Entering patient information into various U of M databases (i.e) mainframe, web does, carelink, careweb, RCS, patient equipment, U of M paging.
Second Home AFC Patient Care Technician Taylor, MI
May 2006-December 2007
Providing care for an elderly woman with Lewy Body disease. Care includes administering medications including eye drops, preparing meals, maintaining personal hygiene, helping to control bladder incontinence with a regular bathroom schedule. Monitoring blood pressure, assisting with dressing, standing, and ROM exercises.
Quicken Loans Executive Assistant Livonia, MI
August 2005- June 2006
Assistant to the Vice President of Operations and all Operations Directors and Team Leaders.
Sending morning reports to entire company which contained the MTD production totals.
Compiling 16 reports per day in excel for operations team members, to show daily performance.
Booking conference room and requesting all set up requests through Resource Scheduler.
Organizing team contest. Ordering catered lunches for teams of 50-250 employees through varies companies such as Vmeals.com and Hot Food 2 You, and a variety of other vendors. Updating operations organization chart in Visio. Maintaining envision-U team member links.
Organized all company awards meeting, creating a PowerPoint presentation and award certificates.
Updating boards for individual teams. Creating UPS labels.
CareerSite Executive Assistant Ann Arbor, MI
April 2001- August 2005
Making all travel arrangements for all executives. Sending daily, weekly, monthly e-commerce reports to all of our newspapers. Creating and submitting expense reports. Creating financial spreadsheets in excel for newspaper clients. Running errands for office executives. Sending monthly candidate reports to all newspapers. Implemented process for disputing chargeback`s. Responsible for payroll submission to Corp. Crediting/Voiding credit card transactions. Managing VeriSign tracking for all newspaper accounts. Creating conference lines for sales team and other meetings
Assisting Employers with website functions. Viewing Ad feed. Making lunch/dinner arrangements for meetings. Mailing of contracts. Responsible for all mail distribution. Ordering supplies. Keeping inventory of office supplies. Responsible for calling technical repair for all office equipment. Responsible for booking conferences for executives to attend. Maintaining petty cash. Purchasing staff incentives. Organizing staff appreciation events. Finding catering services for company events. General office duties
SBC Ameritech -Contract Customer Service Representative Detroit, MI
April 2001-September 2001
Acted as liaison between technicians and clients in order to meet deadlines. Operated call and problem tracking software. ,Relayed status, fix or work around to customers. Created and maintained accurate documentation for accounts and technician repairs.
AT&T Customer Service Representative Ann Arbor, MI
August 1997-February 2001
Responsible for set-up and maintenance of new and existing customer accounts. Responsible for activation and configuration of customer`s personal security codes. Consulted customers via web, telephone and e-mail to identify and resolve problems. Coordinated trouble tickets, quest tickets and quest forms between various depts. and offices.
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