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| Position wanted: |
Hotel Receptionist, Customer Service Advisor, Check-in agent at Airport, Recruitment Consultant |
| Job category: |
AdministrativeAirportCustomer ServiceHotel IndustryHR/RecruitmentLanguage/MultilingualSecretary/SecretarialSupport/Help DeskTourismTravel |
| Preferred Location: |
Dominican Republic |
| Preferred City-State/County: |
Punta Cana |
| Objective and Resume Summary: |
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Profile
I am a highly motivated individual who is able to work effectively as part of a team. I also use my initiative to great effect when working alone as I take a disciplined and mature approach to work. I enjoy problem solving; achieving results and I like to be kept busy. I always try to keep a positive mental attitude especially when faced with a problem and I am always willing to learn and face a challenge. I have a good aptitude to learning new skills and I am a good listener. I have good interpersonal skills having been employed in England, Japan and Gibraltar. I am also fluent in both English and Spanish and conversational in Japanese.
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| Skills: |
Good organisation and planning skills;
Good communication skills
Flexible and respond positively to change;
Positive attitude towards all areas of work;
Ability to prioritise work load and meet deadlines
An ability to make good working relationships with colleagues and other professional staff.
Interpersonal /people skills, Computer Literate, highly organised, |
| Known languages (and levels): |
English-Very GoodSpanish-Very Good
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| Type of Employment wanted: |
Full Time
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| Minimum Yearly Salary in Numbers: |
15000 GBP
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| Current Location: |
Gibraltar, Gibraltar |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Bachelor
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&2Education
Japan Airlines Ltd Language School, London - Conversational Japanese Certificate, Grade A & B (A) 2005 – 2006
North East Wales Institute, Wales - BA (Hons) Business Studies (2-1) 2001
North East Wales Institute, Wales - HND Business Studies (Merit-B) 1998 - 2000
Gibraltar College Of Further Education, Gibraltar - A Level Spanish (A)1998
Gibraltar College Of Further Education, Gibraltar - G.N.V.Q Level 1 Business (A) 1996 - 1998
Westide Comprehensive School, Gibraltar - G.C.S.E’s English (C); Maths (C); Spanish (A); Home Economics Food (C); Drama & Theatre Arts (B); Commercial Studies (C) 1990 - 1994
Courses Attended
Internal Customer Service - 2009
Computer literate and proficient with: Microsoft Office Word, Excel, Outlook Express, PowerPoint - 2009
Team Building Course – 2002 – 2008
First Aid - 2008
Pitman Typing Level 1&2; RSA Word-processing Levels 1-3 1994 - 1996
British Airways Fares and Ticketing Level 1&2 1994 - 1996
Interests/Hobbies
I have a very keen interest in sports and dance. I also do physical training; go to the gym, jogging, and roller blading. I also enjoy watching films and going to the theatre. I enjoy going out and socializing with family and friends when I get the chance.
I have also done a great deal of voluntary charity work including fund raising for Action Aid and Oxfam both in school and out. In the summer of 1995 I made my first visit to the Cheshire Homes in Tangiers, Morocco and went back in the summer of 1996 and 1997. There we met with the residents and would spend time with them, taking them to the beach, the local market etc. Whilst there we also visited the orphanage, home to 150 children aged from 10 days to 3 years, and would volunteer at feeding times when there were in excess of 40 babies to be fed. This was an extremely rewarding and experience, which opened my eyes to the horrific conditions some people in this world find themselves exposed to.
Additional Skills
I hold both full clean driving licenses: Category B driving license and Category K Motorcycle driving license (12 years)
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| Work History & Experience: |
| Years of Work Experience: |
7 to 10 Years |
Employment History
Sales Representative/Business Administrator; Bassadone Motor Automotive Group; Gibraltar 2008 – Present
As a Sales Representative on the English and Spanish Sales Desk, my duties include the preparation of quotations, processing of orders and maintaining good customer relations and sales targets.
I coordinate all administrative matters relating to the export of vehicles and spare parts as well as all the vehicle registrations and general office duties.
Office Clerk, Cisarego A J & Sons Ltd; Gibraltar 2008 – 2008
Whilst working there I was required to deal daily with customers over the phone and walking-in enquiries, take down their orders, which I then had to place in the system and make sure they were delivered, when possible, the same day. I also had to deal with problems any customer may have had with their order and make the necessary changes to it, always making sure the client was kept as satisfied as possible. General Office duties.
Cabin Crew Scheduler; Japan Airlines; London- 2007 – 2008
Scheduling, responsible for the monthly schedule creation, planning, generation and publication, whilst adhering to Civil Aviation Authority/Japanese Civil Aviation Bureau and company regulations.
Assisting management and supervision of the daily operations of 300 aircrew, meeting all training and development requirements. Keeping track of annual leave and checking past work records to ensure work is allocated fairly.
Dealing with crew requests/sickness problems whilst anticipating any problems and resolving them by talking to individual crewmembers.
Ensuring that all flights have correct London base crew complement to and fro Europe.
Booking of other airline deadhead seats/tickets, hotel and transportation reservations.
Organization, coordination of recruitment events and the conducting of interviews.
Producing departmental SOP’s (Manuals), statistics and reports for Management.
Numerous administrative duties on a regular basis.
Managing the department’s budgets.
Staff Training – Windows 2000 .
Cabin Crew; Japan Airlines; London - 2005 -2008
Operating long haul flights ensuring safety standards and procedures are adhered to and the well being and comfort of our customers. Having the great opportunity to work in Business and First Class, providing a very high standard customer service, familiarize with Japanese culture, lifestyle, and enabling me to communicate 80% in Japanese Language to our customers.
Membership Advisor/Fitness Instructor; Fitness Exchange; London - 2005
Handle all walk in and phone enquiries, setting up member events within the club generating local business relationships, brand awareness etc, booking fitness programs, complete daily activity and weekly reports, submitting them to the Group Sales and Marketing Manager, to generate leads (prospecting), which will drive the club to achieve it`s membership budget, this is done by adopting a variety of sales tools and techniques and to undertake any other duties as required that fall within the scope of the position held.
Flight Attendant, British Mediterranean Airways Limited; London - 2004 - 2005
Dealing with customers from different cultural backgrounds. Adapting to different settings. Anticipating customers needs and wants. Working with different people all the time and still work together as a team. Adjusting to different time zones.
Flight Attendant, European Air Charter Limited; London - 2003 - 2004
Working as part of a high pressure set up, needing to be extremely flexible in every approach. Spending long hours on call to operate long range routes in minimum notice. Delivering a number of services to both business and leisure passengers. A demanding but rewarding position requiring maximum commitment and service delivery.
Flight Attendant, British Airways/GB Airways Limited; London - 2002 - 2003
Responsible primarily for the Safety, Comfort and delivery of service. Keeping to tight scheduled and working in a very confined space for long periods. Being very cultural aware and understanding the different needs of the passengers. Always looking closely with colleagues and working as a team to achieve the ultimate goal of keeping our passengers happy and retaining them.
Customer Service Agent, British Airways; Gibraltar - 2001 - 2002
Dealing with the embarkation and disembarkation of passengers. Reservations, Baggage tracing, and Check-in passengers.
Passenger Terminal Hostess, P&O North Sea Ferries, UK - 2000 – 2001
Dealing with the allocation and cancellation of cabins, cabin and ticket reservations of groups, individuals and vehicles, disembarkation of ferries and generally offering assistance to the embarkation and disembarkation of the passengers.
Personnel Assistant/Secretary, Fox & Gibbons; Gibraltar - 1994 - 1998
Dealing with general customer queries, customer service relations, filing, operating switch board, arranging meetings & conferences, input data in computer, audio typing & general office duties.
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