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| Position wanted: |
Call Center Agent |
| Job category: |
AdministrativeAdvertisingComputerCustomer ServiceDesign/MultimediaManagement/ManagerMarketing/PROutdoor/AdventureSupport/Help DeskTeaching |
| Preferred Location: |
Egypt |
| Objective and Resume Summary: |
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I am looking for better Job with fair medical & social insurance or a part time job ,
I Have several experiences in many fields and always willing for better .
I look always for opportunities that might make a better business .
Looking forward for an interview so that i can take & give to a new field that might be my new career . |
| Skills: |
manager, administrative , marketing . sales, teacher , customer service , customer care , dispatch specialist , call center agent , executive |
| Known languages (and levels): |
English-Very GoodFrench-A little
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| Type of Employment wanted: |
Contract
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| Minimum Yearly Salary in Numbers: |
10000 USD
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| Current Location: |
Egypt, Alexandria |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Bachelor
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Studies
• Primary school Lycee` la Lyberte` English dept.
• Secondary school Lycee` la Lyberte` English dept. Science section
• University Faculty of Commerce ( Alexandria University )
Business Administration department.
Special Courses
Type of course Place
• Marketing Supertech co.
• Customer Support Supertech co.
• Marketing Team Trade co.
• Marketing Line light co.
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| Work History & Experience: |
| Years of Work Experience: |
10 to 15 Years |
Supertech
(For Cell. phones & Electronics)
Public relations Asst. & Marketing Rep.
Finding new customers [indoor, outdoor and on phone], solve problems, accept and interpret claims, finding solutions, & Executing marketing plans, selling products.
Employment period: from June. 1998 - November. 1998
Line Light
(For Concerts & Conferences & Ceremonies)
Marketing Agent
Employment period: from: August. 1998 - December. 1998
Self Employment
Cellular phones Distributor & Broker
Cell phones Trade.
Employment period: from January. 1999 - March. 2000
Art line Agency (for Printing & Advertising)
[Located in Hurghada]
Started as:
Marketing Rep 2 months
Marketing Super-visor 3 months
Marketing Manager then I achieved to maintain my success and started to Manage the stationary shop plus Expanding in new branch in the same city.
They recommended that I:
Manage the office branch in Alexandria city also started Handling the working process & assuming marketing polices & strategies in both fields (advertising offices in Hurghada and its branch in Alexandria and also both stationary shops in Hurghada.
Employment period: from March. 2000 - February. 2001
Zamzam Impex
(For import & export)
Executive Secretary & External affairs Representative .
Handling external contacts plus guiding foreign delegations.
Super-vising All work activities.
Handling the working process.
Running the shipping process.
Running the packing process.
Employment period :from February .2001 - July .2001
Self Employment. 3T Design HRG Agency
Started my own Advertising business in Hurghada : Established my Company for:
Advertising, Printing, Graphic designs, marketing.
My duty was directing all work activities (Art, Creation, Administration, Marketing, Sales, and Techniques) plus Assuming Sales policies.
Linking with Radio and [Technically creating] Commercials in El-Gouna Radio for
My customers as a complementary for my advertising activity.
Employment period: from 2001 - 2005
Then due to market needs and since I am printing on all materials, and since
Hurghada is a tourist place based on marine life and the textiles is ranking a very good trade field; I expanded my work activities and established my own factory which is:
NUBY casual wear for manufacturing many kinds of textiles as a Primary process then Comes the Second process for printing.
First : I started with: Ordered designs.
Then: I started to create my own designs and shared it out in the market.
That was during 2003 - 2005.
My Company and factory were the best in Hurghada City only in a couple years.
Self Employment
Private classes as an English language Teacher for foreign students at my office in Hurghada City from 2001 – 2003.
Self Employment
General Trade and Brokerage since 2005 till the 2007
Zaglo Technology (Web application programming)
Zaglo Technology is based in the United Stated of America since more than 6 years; a new branch was established here in Alexandria for Web application programming & having a call center on behalf of Starlight Co. the Sub-contractor for Dish-Network Co.
Dish-Network is one of the major companies in U.S.A working in the field of Satellite service.
I am working at the call-center we have it here at Zaglo Technology Office located in Alexandria,
And my job is: Customer Service Agent for Dish network
Dispatcher for Starlight Company
Data entry for Zaglo Technology
My duties are placing and receiving phone calls from Dish-network retailer offices, Customer service main office Center/Customers/Warehouses, Technicians/Managers/Hub Offices.
Also I work on Dish-Network web-based software (database), and also on The Sub. Database Inventory Control was my duty also and Updating and stating and statusing work orders and also directing technicians and arranging timings for technicians and customers and post calling customers and assure they are satisfied and happy with the installation and also pre-calling customers and confirming the work orders – also my duty is to support customers with all data they might need regarding technical troubles or issues about payments or channel packages or subscriptions.
I am on this job since 01/01/2007 till the 01/06/07
Self Employment:
Online:- Customer care / Customer service /Dispatching/Inventory Control
for Dish network Co. subcontractors.
Also Had my own work handling sales for
for direct TV & Dish Network(U.S.A)
Training agents for Customer service and Dispatching
I am on this job since 01/06/2007 till present time
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