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| Position wanted: |
System Administrator / Any |
| Job category: |
AdministrativeComputerCustomer ServiceInformation TechnologySupport/Help DeskTeachingTEFL/ESLTranslationTransportation |
| Preferred Location: |
Indonesia |
| Objective and Resume Summary: |
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Self-motivated IT professional with 5 years of hands on experience in system administration and technical support, including 2 years of solid experience in hardware/software installation, maintenance, troubleshooting and support.
Solid knowledge of Windows Operating Systems, TCP/IP networking, cabling and troubleshooting. Experience in administering and troubleshooting Linux web-hosting servers as well as providing technical support to international web-hosting clients. Able to learn new software and technologies, mastering them quickly.
Experienced in managing small business and able to balance technical issues with business management. Strong interpersonal and people skills cultivated through regular interaction with customers. |
| Skills: |
·Operating systems: Windows 98/2000/XP/2003 Server, Red Hat Enterprise Linux.
·Networking: Active Directory, DNS, DHCP, TCP/IP, NAT, NIS, NFS · Database: MS Access, Oracle
· Applications: Microsoft Office suite (Word, Excel, PowerPoint, FrontPage), various Antivirus software, Firewall, Symantec pcAnywhere, MetaLAN, VMware Workstation, Bandwidth management software, Wireshark (Network Analyzer), BlackICE IDS.
·Programming languages known: HTML, Visual Basic, JavaScript, C++.
·Strong people skills and excellent written and verbal communication skills in English.
·Able to successfully and simultaneously manage multiple tasks. Used to working long hours.
·Able to work independently, under guidance or as part of a team. |
| Known languages (and levels): |
English-Very GoodHindi-Very GoodOther: Malayalam, Tamil
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| Type of Employment wanted: |
ContractFull Time
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| Minimum Yearly Salary in Numbers: |
6000 USD
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| Current Location: |
India, Cochin |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Bachelor
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Bachelor of Science in Information Technology (Aggregate – 80.8%) 2001 - 2004
Sikkim Manipal University of Health, Medical & Technological Sciences, India.
Red Hat Certified Engineer [Course completed],
Microsoft Certified Professional (MCP) [Course completed] 2004
Indiaoptions.com, Thrissur, Kerala, India.
Certificate in Computer Hardware Maintenance & Networking, Thiagarajar Polytechnic, Kerala, India. 1999
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| Work History & Experience: |
| Years of Work Experience: |
3 to 5 Years |
*Systems/LAN Administrator Netshack It Services, Kerala, India. 2005 - Present
Managed daily operations of an Internet cafe. Administered and monitored the local area network comprising of Windows XP / Linux clients and Windows 2003 Server. Assisted and advised customers in the use of Internet, email and general PC use. Interacted with customers in a friendly and professional manner, ensuring their satisfaction and developed a loyal customer base. Other responsibilities included liaising with IT hardware vendors to procure new/replacement hardware components, maintaining daily accounts, timekeeping, printing and scanning.
· Visited existing internet cafes to study their operations and infrastructure, analyzed the information collected, worked out a layout which improved on the problem areas noticed in existing cafes and decided on a suitable budget.
· Contacted hardware vendors and negotiated prices to procure hardware components at dealer price (20-25% less than market price). Built all computers, designed and implemented the Local Area Network.
· Single handedly managed all aspects of business together with the network infrastructure, serving 30-40 customers each day.
*Freelance computer consultant Netshack It Services, Kerala, India. 2005 - Present
I have a strong passion for troubleshooting and fixing computers, which I have carried forward all these years. Currently, I also do computer consulting, providing technical support for PC and Laptop. Work involves recommending a suitable system configuration as per client’s requirements and budget; assembling computers; performing software/hardware installation, upgrade and troubleshooting; installing and configuring Internet connection.
*Junior System Administrator Vanilla Networks (a subsidiary of Vanilla Networks Pty, Australia), India. 2005 - 2005
Performed remote system administration, monitoring and troubleshooting of Linux servers. Provided technical support and presales assistance to overseas web-hosting clients. Tracked issues through log files, found cause of load problems, restarted failing services and lodged ticket for reboot request.
· Part of 3-member team working in shifts to monitor and provide technical support for Linux web hosting servers, ensuring quick response time and 24 hours service availability.
· Quickly learned control panel software such as cPanel/WHM, DirectAdmin to make system changes and updates.
· Commended by senior team members for outstanding communication with clients.
*Computer Service Technician I.T.S COMPUTERS, India. 1999 - 2001
Provided on-site technical support to home users and small businesses. Built computers, installed operating system and application software as per customer requirements. Performed onsite hardware and software installation, upgrade, troubleshooting and maintenance.
· Quickly progressed from trainee to senior technician, adding strength to the team and increasing the number of clients attended to by 50%.
· Followed up on all software/hardware installation and upgrades to ensure a high level of customer service and satisfaction.
· Supervised and assessed trainees and approved them to work independently.
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