|
|
| Position wanted: |
Operations Manager,Service Manager,Customer Service Manager |
| Job category: |
AdministrativeBankingCustomer ServiceFinanceHR/RecruitmentInsuranceLogisticsManagement/ManagerMarketing/PRResearch/Development |
| Preferred Location: |
Indonesia |
| Preferred City-State/County: |
Jakarta |
| Objective and Resume Summary: |
|
| I am looking for opportunities which would add value to my professional life and my association with the organization will add value to the organization.I am looking for challenging and exciting career opportunities which will enhance my experience and skills. |
| Skills: |
Service,Manager,Operations |
| Known languages (and levels): |
English-Very GoodFrench-A littleHindi-Good
|
| Type of Employment wanted: |
Full Time
|
| Minimum Yearly Salary in Numbers: |
1000 USD
|
| Current Location: |
Indonesia, Jakarta |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Masters
|
1998-2001 Mahatma Gandhi University Kerala, India
• Graduate in Commerce
2002-2004 PSG Institute Of Management, Coimbatore, India
• Post Graduate Diploma in International Business
|
| Work History & Experience: |
| Years of Work Experience: |
3 to 5 Years |
April 2007 - Present
HDFC Standard Life Insurance Company
Executive Branch Operations
• Manage and guide the team to ensure team objectives are met and aligned to company objectives.
• Ensure team productivity is consistently above standards set by the organization.
• Perform monthly audit of branches on Process, Documentation control and document management.
• Target setting and mentoring the team to deliver superior quality of transactions.
• Manage team resources and dynamics to ensure optimal deployment of resources.
• Manage customer escalations and personally interact with irate customers at the branches.
• Analyzing the data and presenting any irregularities or discrepancy to the Regional Manager/Regional Operations Manager
June 2004 – March 2007
HDFC Standard Life Insurance Company
Officer - Branch Operations
• Manage cash transactions received as premium for new business and renewal premium for life insurance
• Responsible for banking activities for the cash collected on daily basis
• Scrutinize application forms received from the customers
• Manage customer communications and ensuring that all customer communications are sent on the same day
• Responsible for document management for the branch
• Manage internal and external customer queries, requests and complaints
• Manage administrative activities for the branch
• Responsible for petty cash for the branch.
|
|
|
|
