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| Position wanted: |
Customer Service |
| Job category: |
AdministrativeAdvertisingAirportBankingCustomer ServiceDistributionEducationHR/RecruitmentNon-ProfitTeaching |
| Preferred Location: |
Kenya |
| Preferred City-State/County: |
Nairobi |
| Objective and Resume Summary: |
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• I am committed to providing leadership, development and opportunities that bring true positive changes in people’s lives, be it in the private and/or public sector or within the Civil Society.
• Interested in working for a progressive organization, and or an institution that will offer me a dynamic and challenging environment of good prospect in career advancement.
• To initiate, plan and conduct research.
• To participate in planning development, implementation, evaluation and monitoring of activities / projects.
• To manage men, material, provide leadership and supervision services.
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| Skills: |
a) Trained as an Enumerator in the population and Housing Census of 1999
b) Trained as a Research Assistant and lead a team of researcher at a field attachment at Friends College Kaimosi as a Teacher in practice.
c) Proficiency in usage of the Retail Management Systems, which is a Point Of Sale Program.
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| Known languages (and levels): |
English-Very GoodRussian-Very GoodOther: Swahili,Luo
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| Type of Employment wanted: |
Full Time
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| Minimum Yearly Salary in Numbers: |
5000 Euro
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| Current Location: |
Kenya, Nairobi |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Bachelor
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Professional Training
• Empowerment and Development of Enhanced Customer Service-Customer Service Consulting Company
• Proficiency in usage of Oryx Computer Systems-G4s security Services Limited.
• Proficiency in usage of the Retail Management Systems, which is a Point Of Sale Program-Com 21 Limited.
• Trained as a Research Assistant and lead a team of researchers- ICIPE in conjunction with Egerton University.
• Customer Service Delivery
1999-2003: Maseno University
Bachelor of Education (Economics and Business Studies)
Second Class Honors.
1994-1997: Maseno High School
Kenya Certificate of Secondary Education-B Plain.
1986-1993: Freehold Primary School
Kenya Certificate of Primary Education-78 Points.
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| Work History & Experience: |
| Years of Work Experience: |
3 to 5 Years |
G4s Security Services Limited.
Designation: Communications Center Operator
March 3, 2008- Date.
Responsibilities:
• Deliver world class customer service and build customer satisfaction and loyalty.
• Provide effective and timely resolution of a range of customer inquiries.
• Strive for one-call resolution of customer issues.
• Complete ongoing training to stay abreast of product, service and policy changes.
• Strike a positive and cooperative tone with both customers and coworkers.
• Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities.
• To act and disseminate information as well as controlling company operations inside and outside office hours using radio communication.
• Communications- Including use of email, telephone intercoms, mobiles and voice recorders.
• Generation and presentation of reports of incidents, operations, alarm activity and customer information among others.
• Effective liaison with both internal and external customers.
• Administrative functions e.G. Good record keeping, data base management including crime profiles and facilities management.
• Investigations- Observation techniques including physical and CCTV surveillance techniques intelligence i.E. Information gathering and interpretation.
• Monitoring equipment operations- To include intruder and firearms vehicle tracking, access control, ATMs, CCTV and building management services including GUI.
• Manned guarding operations including patrols, special event management, access control, VIP protection, environmental and occupational health safety response, first aid and fire extinguishing.
• Elementary use of electronic security systems.
• Basic risk management including situational crisis disaster management, computer security and electronic security, electronic patrol of Cash in Transit operations including route planning, collections and deliveries monitoring surveillance etc.
Com21 Limited (safaricom Authorized Dealer)
Designation: Branch Manager/Team Leader
2nd November 2006 – 31st May 2007.
Responsibilities:
• Responded to customer inquiries and requests and resolved issues efficiently and professionally.
• Exercised strong interpersonal communication skills with customers and department personnel.
• Accepted assignments with an open, cooperative, positive and team-oriented attitude.
• Utilized communication applications to efficiently assist customers and agents.
• Managing all the branch assignments, specifically: preparing of invoices & deliveries to clients
• Liaising with other Departmental heads to offer solution to customer in the rapid growing telecommunication industry.
• Managing a team of 15 staff & overseeing the branch performance; in making sure that procedures and company policies are adhered to and respected. In addition, I played an advisory role on all human resource issues at a branch level, effectively monitoring staff internal communication
• Liaise with both the assistant team leader & the sales supervisor to develop and implement plans to achieve the company set objectives, especially for Sales Representatives.
• Contribute in identifying a need for new products and services and proposing to relevant heads of department for a way forward.
• Keeping inventories and records of stocks and other materials in the branch.
Cortes Du Rhone
Designation: Floor Supervisor
November 2003-October 2006
Responsibilities:
•Oversee the overall running of daily activities.
•Supervise staff activity ensuring efficiency.
•Training and induction of new staff.
•Ensuring that proper records are maintained and reconciled.
•Reporting to senior managers on daily activities and occurrences.
•Constant liaising with customers to create good relations.
•Attend to customer grievances in an amicable manner.
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