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| Position wanted: |
Jobs related to Customer service/Teacher |
| Job category: |
AdministrativeAdvertisingConsultancyCustomer ServiceEntertainmentGovernmentLab/Laboratory TechnicianSecretary/SecretarialTeachingTelecommunications |
| Preferred Location: |
Oman |
| Preferred City-State/County: |
Muscat |
| Objective and Resume Summary: |
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To acquire working skills in the fields of treasury and corporate finance and to gain knowledge that would fuel a career growth. Totally have a work experience of 4 years in Customer Service. Actively involved in customer service related matters and solving their problems to ensure retention of customer in long term.
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| Skills: |
Customer service/Teaching |
| Known languages (and levels): |
English-Very GoodHindi-Very GoodOther: Tamil
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| Type of Employment wanted: |
Full TimePart Time
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| Minimum Yearly Salary in Numbers: |
8000 USD
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| Current Location: |
Oman, Muscat |
| Education History, Qualifications & other additional information: |
| Level of Education: |
Bachelor
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Course : Bachelor of Science
Specialization : Microbiology
University : University of Madras
Year of Passing : April 2004
Class : First class
Programming Languages : SAP ABAP/4 (Undergone six weeks course at SSN India, Chennai-34)
Operating System : Windows 2000 and XP, Windows Vista.
Packages : MS-Office
Type writing : Lower(English)
Academic Achievements:
•Received General Proficiency Award in English and Hindi in University Examination.
Total work experience of 4 years in Customer Service.
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| Work History & Experience: |
| Years of Work Experience: |
3 to 5 Years |
Total work experience of 4 years:
• 2 Years Experience in Microsoft Customer Support
Worked as Team Leader in Microsoft PC Safety Department from September 2006, handling a team of 11 members.
Roles & Responsibilities:
• To assign calls to the team members based on the day’s target.
• To ensure prompt and effective response from team members to customers’ queries and requests.
• To pacify the customers when they are irate and to retain them by handling their issues in a prompt manner.
• To resolve the issues of irate customers who contact back again with the same query.
• To provide proper details to the customers and to follow up with them until the queries have been completely resolved up to their satisfaction.
• To keep a track on team’s performance and make sure that the team’s daily target is achieved.
• To maintain records on team member’s daily and monthly performance.
• To conduct team huddle to achieve team target and ensure quality customer service.
• To prepare and send daily, weekly and monthly call reports to the Team Manager.
Achievements in Microsoft:
Received Star of the Month Award for Attendance.
Received Certificate of Excellence for outstanding performance and achievement in Customer Satisfaction.
Topper in weekly rankings based on customer satisfaction.
Highest number of positive feedbacks from customers.
• 2 Years Experience in Amazon.Com Customer Support
Pre-Order Service:
Helping customers to search the product on the web site, to view the product details such as price, contents, specifications and accessories and explaining about the use and advantages.
Explaining about the promotional offers available for the purchase and making customers to purchase more products.
Educating customers how to place an order for the product he wants to purchase, the available payment methods and the shipping methods.
Explaining about the security of customer’s personal information such as e-mail address, credit card number and shipping and billing address.
Post-Order Service:
Tracking the status of the customer’s order and ensuring delivery within the estimated date.
Applying the promotional discount to the order as requested by customer.
Modifying purchases as per customer request before shipment.
Post-Receive Problems (After Sales Service):
Helping the customers to reach the manufacturer of the item obtain benefits of warranty.
Creating free replacement orders for defective, damaged or wrong items received by customers.
Requesting refund for lost shipment, damaged but kept items or missing items from the package received by customers.
Achievements in Amazon.com:
The First Most Valuable Player Award Winner.
Topper in weekly rankings based on sales and customer satisfaction.
Highest number of positive feedbacks from customers.
Got Certificate of Appreciation twice (for consecutive weeks) during the HP6 Season in Amazon.com.
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